Job Type: Permanent
Work Model: Hybrid
Reference code: 129845
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

WHAT WILL YOUR TYPICAL DAY LOOK LIKE?

We are seeking a consultant to join our Technology & Transformation (T&T) team, focusing on the Future of Service offering within our national practice.
As a consultant, you will support the technical delivery of client projects, helping implement and integrate technology solutions that improve service delivery and customer experience. You will work with clients and internal teams to understand technical requirements, assist in designing scalable solutions, and contribute to high-quality project outcomes. Your responsibilities will include supporting technical assessments, assisting with the configuration and testing of cloud-based contact centre platforms (such as Genesys, Five9, NICE, Google, or AWS), and helping integrate AI and automation features.
You will contribute to the preparation of technical documentation, integration plans, and deployment scripts, as well as support technical proposals and solution demonstrations. You will also help identify opportunities for process optimization and automation.
Collaboration is key—you’ll work alongside both technical and business team members to share knowledge and best practices, while developing your own skills in contact centre cloud technologies and AI integration. Staying current on new technologies and industry trends relevant to digital contact centres and service delivery is encouraged.

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

You are a strong candidate if you have:

• 1–3 years of hands-on experience in technology implementation, systems integration, or technical consulting roles (consulting experience is an asset)
• Bachelor’s degree in computer science, engineering, or a related technical field
• Foundational understanding of contact centre operations, including channel routing, workforce management, and integration with business applications
• Experience assisting with the design, configuration, or deployment of cloud-based contact centre technologies (e.g., CCaaS, AI/GenAI), with exposure to vendors such as Genesys, Five9, NICE, Google, or AWS
• Ability to work independently and collaboratively in remote and on-site environments; willingness to travel nationally as required
• Enthusiasm for learning and staying current with advancements in contact centre cloud, AI, and enterprise technology

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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