We are seeking a Technical Consultant and Trainer to join our Customer Enablement team, a core part of our Customer Success organization. In this role, you will work directly with our existing customers to demonstrate the full capabilities of our products through various post-sales services, including training, consulting, product demos, and more. Your primary goal will be to enable and onboard customers on product features and functionalities, with a particular focus on increasing product adoption and increasing sensor usage. This position is based in [Mexico or Costa Rica].

• Conduct tailored PRTG demos, onboarding sessions, and webinars, ensuring customers understand and are equipped to effectively use key product features and functionalities.
• Provide technical PRTG training and consulting services to help customers seamlessly integrate the product into their infrastructure and maximize its value.
• Offer HealthCheck services to identify performance issues and bottlenecks within the setup, providing customers with actionable steps to improve PRTG performance.
• Conduct check-in calls to help customers optimize their use of PRTG, ensuring they follow best practices for full infrastructure monitoring coverage, from physical to application layer.
• Assist in the creation and refinement of training materials, ranging from entry-level content to enterprise-tier courses.
• Develop and provide internal enablement sessions to the Customer Success team, ensuring they are equipped with the knowledge and resources needed to effectively support customers.
• Track customer engagement and product usage, providing insights to internal teams to drive improvements and identify opportunities for additional product adoption.