Job Description:

JOB SUMMARY:

This position is responsible for ensuring excellent quality in user and technical content delivered in-product and online for software products so that Vertex customers, partners, alliances, and employees are successful using our software solutions by performing a variety of technical editing activities and supporting members of the Product Content Experience (PCX) team.

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent writing, proofreading, and copy-editing skills for in-product and online content are required.
• Knowledge of UX Writing is required.
• Demonstrated ability to work well under deadline pressure.
• Ability to work on several editing tasks simultaneously.
• Demonstrated ability to adhere to established style, design, and publishing standards.
• Demonstrated ability to edit a variety of technical documents (such as user and for programmers).
• Demonstrated ability to instruct about standards and processes.
• Knowledge of tax accounting and finance is a plus.
• Ability to create writing guidelines is a plus
• Knowledge of Online or Web Content Design practices is a plus.
• Ability to apply professional concepts and analyze situations or data to resolve a wide range of issues.
• Ability to work with little instruction on day-to-day work, general instructions on new assignments.
• Ability to network with senior internal and external personnel in own area of expertise.
• Ability to listen and understand information and communicate the same.
• Must possess strong interpersonal, organizational, presentation and facilitation skills.
• Proficiency in Microsoft Office Packages and Adobe Acrobat.

EDUCATION AND TRAINING:

• Bachelor’s degree in a technical communication field or equivalent degree.
• Six (6) plus years of experience of writing or editing in an online environment. Must include at least two years of developmental editing experience for software documentation.
• Training or work experience in computer programming, relational databases, information technology, or web-based applications.
• Training or work experience in accounting, finance, or tax is a plus.
• Or equivalent combination of education and/or experience.
  Other Qualifications

The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise, and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.
• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.
• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.
• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.
• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Perform developmental edits for online content for tax and technical professionals according to the department editorial standards. Edit to ensure a consistent, engaging voice and tone in online publications.
• Perform copy, format, mechanical, and integrity edits for user assistance and technical reference content. Give feedback diplomatically to Technical Writers, Content Designers, and Content Strategists.
• Update reference information for tax-specific guides. Write and maintain boilerplate content for online publications.
• Assist in developing writing guidelines for online publications that support the Vertex brand. Ensure adherence to standards in the department standard guides. Maintain product style sheets and standards guides.
• Ensure consistent editorial style for multiple products.
• Work well in a teams-based environment with people of diverse backgrounds and roles.
• Practice continuous improvement to learn new technologies, products, and industry practices and trends.
• Participate in other projects or duties.