Technical Control Office for NATO with security clearance at WLG

, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Mar, 26

Salary

0.0

Posted On

21 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Leadership, Cyber Security, Service Design, Incident Management, Problem Management, Change Management, Disaster Recovery, Customer Support, Knowledge Management, Governance, Collaboration, Networking Technologies, System Administration, Cloud Computing, Risk Assessments, ITIL Processes, Technical Certifications

Industry

Financial Services

Description

Would you like to join the leading international intergovernmental organization? The Technical Control Officer provides specialist technical advice, manages service operations, and ensures the availability, performance, and security of ICT systems and services. This role acts as a key liaison for customer support, leads problem and incident management, and contributes to service design, project implementation, and disaster recovery planning within a structured ITIL framework. Responsibilities: Technical Leadership & Advisory: Provide specialist advice on CIS infrastructure, cyber security, and service design. Act as the technical lead for local and centrally managed projects. Service & Operations Management: Manage service levels, resources, and assets. Implement and monitor ITIL processes for Incident, Problem, and Change Management. Availability & Continuity: Ensure systems meet performance targets. Develop, test, and maintain Disaster Response Plans (DRPs). Customer Support & Knowledge Management: Serve as a primary contact for service requests and support. Maintain knowledge management systems and create technical documentation. Governance & Collaboration: Support budget development and execution. Maintain close liaison with technical teams across the organization and deputize for higher-grade staff as required. Essential Qualifications & Experience: A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience. At least 2 years practical experience of implementation and maintenance of ICT end systems within a large organization. Extensive experience configuring hardware and software. A strong understanding of ICT systems and the ability to work independently to solve problems. Practical experience troubleshooting technical issues and providing technical support to end-users. Management experience in a medium CIS service organization while involve in the planning of service levels, customer relations and KPIs; Managing the cyber security policies of assigned systems including implementation of system hardening and patch management; General knowledge of networking technologies, system administration, cyber security, IT architecture and system engineering, WLAN technologies and CIS mobility devices and Cloud Computing; Experience with incident handling, problem resolution, continuous process improvement; Experience conducting risk assessments; Experience in mid-level staff function in a national or international defence organization; Training/Certifications: Sound knowledge of ITIL processes and concepts; Technical Certifications (ITIL, CCNP, MCSE, CISSP); PRINCE2® Foundation If you've read the description and feel this role is a great match, we'd love to hear from you! Click "Apply for this job" to be directed to a brief questionnaire. It should only take a few moments to complete, and we'll be in touch promptly if your experience aligns with our needs.

Responsibilities

The Technical Control Officer provides specialist technical advice and manages service operations to ensure the availability and security of ICT systems. This role also leads problem and incident management while contributing to service design and disaster recovery planning.