Technical Control Room Employee (m/f/d) at Redcare Pharmacy

Sevenum, Limburg, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Monitoring, Incident Identification, Incident Prioritization, Resource Coordination, Technical Escalation, Communication, SOP Adherence, Safety Standards, Shift Work, Stress Resilience, Technical Assessment, System Interdependencies

Industry

Retail Pharmacies

Description

Company Description About Redcare Pharmacy: As Europe’s No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision “Until every human has their health”. If you’re seeking a career that offers purpose and aligns with your values, join us and begin your #Redcareer today. About the role: Technical Control Room Employee operates the technical control center to ensure stable, safe, and coordinated operation of automated logistics systems at the Sevenum site. The role continuously monitors system status, identifies and prioritizes technical incidents, and coordinates appropriate response actions with Technical Service and Maintenance teams. Acting as a central coordination and escalation point during operations, the role supports fast incident resolution and minimizes operational impact. Success is reflected in high system availability, effective incident coordination, and clear, timely communication. Job Description About your Tasks: Monitor automated logistics and technical systems via the control center to identify disruptions and abnormalities. Prioritize technical incidents based on operational impact and defined escalation criteria. Coordinate and dispatch Technical Engineering and Maintenance resources to ensure timely incident resolution. Escalate critical or recurring technical issues to the Shift Manager. Maintain clear communication with Operations regarding system status, incidents, and recovery progress. Document incidents, actions taken, and handovers to ensure transparency and continuity between shifts. Ensure adherence to defined SOPs, safety standards, and control center procedures at all times. Qualifications About You: Several years of experience in a technical, engineering, or operational control environment. Experience working with automated logistics or industrial technical systems. Ability to work in a shift-based, on-site operational environment. Strong ability to monitor, assess, and prioritize technical incidents in real time. Solid understanding of technical system interdependencies and operational impact. Clear communication skills, structured working style, and high stress resilience. Additional Information About your Benefits: To best support you with your individual needs—whether it's leading a healthy life, having enough time for yourself, or developing your skills—we offer a wide range of location-specific benefits: Travel Allowance: Not all employees live close to our office. Therefore, we support your daily commute with a travel allowance. This compensation is in addition to your salary. Vacation: We offer 28 vacation days and an annual vacation bonus (8% of your annual gross salary) in addition to your salary. Company Pension Plan: Your future is important to us, which is why we offer you an excellent and contribution-free company pension plan. Employee Discounts: Several times a year, we offer discounted employee sales directly on-site, as well as a 10% discount on our online selection. Development: Grow! We support and promote your personal development through various internal and external training programs. Redcare Events: We foster team building through creative team events and celebrate our successes together at regularly held parties. Sports: We have our own fitness room that you can use during your break or before/after work. Additionally, during your breaks, you can enjoy the cozy relaxation room, table tennis, or foosball. Mental Health: Get quick and professional help from Likeminded psychologists if you feel overwhelmed in your personal or professional life. Anonymous and free of charge. Remote Type: Technical Engineering

Responsibilities

The Technical Control Room Employee monitors automated logistics and technical systems from the control center to identify disruptions and abnormalities. This role involves prioritizing incidents and coordinating technical service and maintenance teams for timely resolution.