Technical Coordinator at Blackbox Communications

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical coordination, Infrastructure support, Project management, Vendor management, Network troubleshooting, Routers, Switches, Wireless access points, Structured cabling, LAN, WAN, Stakeholder management, Global communication, Documentation, Risk management, Reporting

Industry

IT Services and IT Consulting

Description

Project /Technical Coordination and Execution * Coordinate survey and installation activities for infrastructure projects. * Act as a bridge between field technicians, vendors, project managers, and customer contacts. * Ensure execution as per approved runbooks, technical coordination plans, and scope documents. * Monitor project milestones and proactively identify risks or delays. * Escalate issues appropriately to next-level support or management when required. -------------------------------------------------------------------------------- Technical Responsibilities * Possess working knowledge of infrastructure devices including: * Routers * Switches * Wireless Access Points * Network Racks and Structured Cabling * Basic LAN and WAN concepts * Understand installation and validation processes for network equipment. * Perform initial troubleshooting for infrastructure-related issues. * Validate deliverables such as installation photos, cabling confirmation, and device connectivity. * Ensure field execution aligns with technical scope and device configurations. -------------------------------------------------------------------------------- Stakeholder Interaction and Global Coordination * Interact effectively with multiple stakeholders globally across APAC, EMEA, and AMER regions. * Coordinate with: * Field technicians * Vendors and supplier partners * Project Managers * Resource Coordinators * Customer site contacts * Manage bridge calls during execution windows. * Maintain clear and professional communication across different time zones. -------------------------------------------------------------------------------- Reporting and Documentation * Prepare and share structured reports with stakeholders. * Maintain and update project trackers and documentation. * Share daily execution updates, risk reports, and closure summaries. * Ensure documentation accuracy including runbooks, coordination plans, and execution reports. * Support utilization, status, and operational reporting requirements. -------------------------------------------------------------------------------- Qualifications * Bachelor’s degree or equivalent experience. * Minimum 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments. * Strong understanding of infrastructure devices and network fundamentals. * Knowledge of router, switch, and access point installation processes. * Excellent verbal and written communication skills. * Strong interpersonal skills with ability to interact confidently with global stakeholders. * Ability to manage multiple projects simultaneously. * Strong analytical and problem-solving capabilities. * High attention to detail and ownership mindset. * Ability to work independently and in a team environment. * Willingness to work in a 24/7 work environment supporting US business hours. Certifications such as ITIL, CCNA, A+, or similar infrastructure-related certifications are desirable. -------------------------------------------------------------------------------- Preferred Skills * Experience handling enterprise infrastructure deployment projects. * Exposure to project coordination or vendor management. * Experience managing global stakeholders across different time zones. * Ability to handle escalations professionally and confidently. -------------------------------------------------------------------------------- Benefits * Opportunity to work on global enterprise infrastructure projects. * Exposure to multi-regional project coordination. * Career development into advanced technical or project management roles. * Collaborative and performance-driven work environment.

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Responsibilities

The Technical Coordinator manages project execution by bridging communication between field technicians, vendors, and project managers across global regions. They ensure infrastructure projects are delivered according to technical scope, runbooks, and quality standards while monitoring milestones and risks.