Technical CRM Specialist at Voi Technology

Stockholm, , Sweden -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM, Lifecycle, Marketing Automation, Braze, Customer Engagement, Data Structures, APIs, Integrations, JSON, HTML, Liquid, Automation, Problem-Solving, Collaboration, Quality Assurance, Documentation

Industry

Consumer Services

Description

YOUR MISSION AT VOI As part of the CRM Team, you will maximise customer value by strengthening our lifecycle, upsell and partner-ad capabilities in Braze. Beyond campaign execution, you will help build and maintain the technical foundation of our CRM ecosystem, ensuring our setup is scalable, reliable and supports long-term growth. This includes: Enhancing and maintaining Braze infrastructure such as templates, content blocks, components, events, segments and reusable logic Designing automations and workflows that reduce manual execution and improve scalability Building complex lifecycle, upsell and partner-ad journeys through Braze and other platforms. Translating business requirements into clear triggers, eligibility rules and personalised message logic Supporting partner campaigns by configuring templates, segmentation and tracking across email, push and in-app Collaborating with Product, Tech, Data and commercial teams on event design, data flows and CRM-related system updates Ensuring high operational quality through QA, documentation, governance standards and structured experimentation WHAT YOU NEED TO EMBARK We are looking for a technically strong and solution-oriented CRM professional who enjoys building systems that scale. In addition to being fluent in English, we believe the right candidate has: 3 or more years of hands-on experience in CRM, lifecycle or marketing automation Advanced experience working in Braze or similar customer engagement platforms Strong understanding of CRM data structures including events, user attributes and triggers Ability to understand technical documentation, APIs and integrations supporting CRM workflows Comfort working with JSON, HTML, Liquid and data schemas without needing to code Experience improving workflows, introducing automation and increasing platform efficiency Strong problem-solving skills and the ability to collaborate across technical and non-technical teams WHY VOI? Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to: Join the #1 micromobility company in Europe and one of the fastest growing scaleups Get “skin in the game” through our employee options program Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution Work from our dog-friendly office in Stockholm.

Responsibilities

Maximize customer value by enhancing the CRM ecosystem and building scalable systems. Collaborate with various teams to ensure high operational quality and support partner campaigns.