THE OPPORTUNITY

Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the Power Generation Industry for over 50 years. We are currently seeking a talented Technical Customer Care Specialist to join our team in Langley, BC.
We are seeking a detail-oriented and experienced Technical Customer Care Specialist to join our team. In this vital role, based from our facility in Langley, BC, the candidate will provide technical support for Automatic Transfer Switches (ATS) via phone, utilizing troubleshooting skills to quickly resolve customer issues, quoting replacement parts, entering parts orders, and assisting with the warranty (RMA) process whilst collaborating with the ATS Engineering and supporting the Customer Care Coordinators with technical quotations.

MINIMUM QUALIFICATIONS:

• Completion of an accredited technical Bachelor’s degree in Electrical Engineering, a Diploma in Electrical Technology, or attainment of a Journeyman Industrial Electrician’s Trades Qualification Certificate, supplemented by equivalent pertinent professional experience.
• Demonstrable experience of one to two years in the testing and troubleshooting of electrical panels, or an extensive background as a field technician in the Power Management domain.
• Adeptness in the precise interpretation of intricate electrical diagrams and technical specifications.
• Proficient verbal and written communication skills in English, with a focus on clarity and conciseness.
• Advanced mastery in utilizing Microsoft Office Suite, with an emphasis on Word and Excel.
• Exceptional organizational acumen and an exemplary ability to manage time effectively.
• An unparalleled attention to detail, ensuring accuracy and precision in all tasks.
• A self-driven individual with a strong propensity for teamwork, able to contribute positively to collaborative environments.
• Robust problem-solving skills, capable of developing innovative solutions to complex issues.

PREFERRED QUALIFICATIONS:

• Proficiency in electrical equipment testing, particularly with regard to NETA/NICET standards, is highly desirable and considered a valuable asset.
• Comprehensive understanding of pertinent health, safety, and electrical regulatory frameworks, including CSA, NFPA, and UL codes and standards.
• Proven expertise in conducting tests on, and troubleshooting issues with, Automatic Transfer Switches.
• Previous experience in telephone support, demonstrating exceptional technical assistance skills and a proven ability to resolve customer issues, is preferred.
• A solid background of one to three years in roles that required direct interaction with customers, showcasing strong interpersonal skills.
• Preference will be given to candidates with experience in PLC programming, reflecting a higher technical proficiency.
• Proficiency in Canadian French and/or Spanish is required, highlighting the candidate’s multilingual capabilities.
  Location: This position is based at Thomson Power System’s Langley facility, Hybrid schedule with an on-site requirement of 3 days per week in the office.

Please refer the Job description for details