Technical Customer Engineer II at Nordson Corporation

, , India -

Full Time

Start Date

Immediate

Expiry Date

25 Apr, 26

Salary

0.0

Posted On

25 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Satisfaction, Equipment Maintenance, Troubleshooting, Calibration, Installation, Communication Skills, Pneumatic Systems, Electrical Systems, Electronics, Control Systems, Engineering Drawings, Team Player, Proactive, Resourceful, Training

Industry

Machinery Manufacturing

Description

Essential Job Duties and Responsibilities Set up, inspect and test new equipment at customer locations to ensure proper installation Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports. Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment Handle necessary administration related to quotations for customer on equipment servicing and repair Test and package of equipment prior to shipment Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable. Other duties as required by management Education and Experience Requirements Relevant Diploma / Degree in Engineering 2-5 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry. Around 1-3 years in the installation and customer support of high value capital equipment. Working experience in MNC is preferred. Preferred Skills and Abilities A high energy, service-oriented personality. Able to work independently, positively, and a team player Motivated, proactive and resourceful Ability to understand pneumatic, electric, electronics and control systems. Ability to read and understand engineering drawings. Strong command of spoken and written English Strong interpersonal and communication skills Willingness to travel if required. Ability to learn new skills. Working Conditions and Physical Demands Factory environment. Can expect a of of standing on long hours. Can expect work in Clean-Room environment Travel Required 90% field work based at customer site Provide applications & services support to customers and distributors in the region for T&I-OSM products, to ensure we are providing the results that our customers expect. To provide technical support and expertise to distributors and customers to ensure proper installation and smooth running of equipment, ensuring customer satisfaction. At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.

Responsibilities

The Technical Customer Engineer II is responsible for setting up, inspecting, and testing new equipment at customer locations, providing technical support and training to customers and distributors. They also perform routine servicing and maintenance of equipment to ensure smooth operation and customer satisfaction.