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Technical Customer Manager (TCM) - CMBU Cloud at Micron Technology

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Feb, 26

Salary

0.0

Posted On

13 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Customer Relationship Management, Technical Communication, Cross-Functional Collaboration, Strategic Customer Engagement, Server System Architecture, Data Center Design, Memory Device Design, Technical Sales Processes, Operational Excellence, Product Roadmaps Alignment, Issue Resolution, Corrective Actions, Executive-Level Presentation, Advocacy for Customer Needs, Complex Technical Discussions

Industry

Semiconductor Manufacturing

Description

Lead qualification of new product introductions (NPI) at targeted customers and their OEM/ODM partners, ensuring timely enablement and ramp. Define and execute customer qualification plans and schedules, collaborating with internal development and validation teams. Drive resolution of customer concerns by prioritizing issues, ensuring closure, and implementing corrective actions. Bachelor's degree in Engineering, Computer Science, or Business/Marketing with significant technical experience. Minimum 5 years of experience in memory or related high-tech industry, including interaction with sales, customers, engineers, and product development teams. Strong project management skills, executive-level presentation abilities, and proven customer relationship management experience. Ability to communicate technical information professionally, both verbally and in writing, and work effectively with cross-functional teams. Willingness to travel up to 10-20% domestically and internationally. Experience in strategic customer engagement within memory, Cloud/Hyperscale companies, or related fields. Understanding of server system architecture, data center design, memory device design, and technical sales processes. Proven success in aligning product roadmaps with customer requirements and driving operational excellence initiatives. Strong personality with the ability to advocate for customer needs within engineering teams and influence trade-off decisions. Broad-based knowledge of the memory industry and demonstrated ability to manage complex technical and business discussions.

Responsibilities

Lead qualification of new product introductions at targeted customers and their OEM/ODM partners. Drive resolution of customer concerns by prioritizing issues and implementing corrective actions.