Technical Customer Service Agent (all genders) at Journi GmbH

Vienna, , Austria -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Customer service, Troubleshooting, Zendesk, Jira, Communication, Problem-solving, Empathy, Analytical thinking, Bug investigation, Technical writing, Product support

Industry

technology;Information and Internet

Description

We love the magic of memory keeping At Journi, we’re on a mission to build the world’s most-downloaded printing app. With over 10 million users worldwide, we help people turn their favorite moments into beautifully designed Photo Books and Prints. Our smart AI makes the process fast, simple, and joyful, so our users can spend less time editing and more time reliving their best stories. Are you empathetic, technically skilled, and customer-oriented? Do you enjoy helping others and are known for your big heart? Do you have a passion for writing and speak multiple languages? Does this sound like you? Then keep reading! We are looking for a support hero to join our Customer Happiness team as a Technical Customer Service Agent! -------------------------------------------------------------------------------- 🚀 WHAT YOU'LL DO * Provide exceptional customer support by resolving technical questions and issues efficiently, with a focus on kindness, empathy, and solution-oriented communication * Troubleshoot technical and user-related issues, providing guidance on app features and functionality * Investigate bugs and work closely with our product and development teams to find lasting solutions * Use data and user feedback to create helpful guides that make our support even better * Share your fresh ideas to help us improve our processes and reach our team goals every day -------------------------------------------------------------------------------- 🎒 YOUR BAG OF TRICKS * You’re a great communicator in English who can make complex topics feel simple and easy to understand. Additional languages are a plus * You’re a curious and patient problem-solver who writes in a structured and engaging way * You have experience in technical support and feel right at home working alongside developers, product managers, and support teams * You’ve used support tools like Zendesk, including workflow optimization and ticket management, and Jira to keep track of bugs and stay organized * You have an analytical mind and a structured approach, with a natural curiosity to find out "why" something isn't working * You're a patient problem-solver who isn't afraid to try creative solutions to help a user out * You are self-driven, eager to learn, and value constructive feedback * You have the right to work in the EU/Austria and are based in Vienna or open to relocating -------------------------------------------------------------------------------- ✨ WHAT WE OFFER A happy team makes for a happy workplace. We wouldn’t be able to do what we do without our team, and that’s why we offer: * A fair annual gross salary starting at € 43.000. Our final offer depends on your experience and qualifications. Plus, a bunch of awesome social benefits, such as: * Vacation goals: 25 days off per year, plus 1 extra day for every year you stick around (up to 5 extra days!) * Work your way: enjoy a hybrid working model with 40% home office days and flexible hours (core hours: 10am-4pm Mo-Th; and 10am-2pm Fri) * Daily fuel: breakfast, Italian-style coffee, tea, and fresh daily lunches in our in-house eatery, with options for most dietary preferences * Go places: we reimburse your public transport card for Vienna * Team first: join our yearly team-building Journi to exciting destinations * Mac your life easier: with a company MacBook, also available for personal use * Boost your German: weekly in-house lessons in small groups * Special treatment: enjoy a premium membership on all Journi products ... and more! -------------------------------------------------------------------------------- 📫 What to expect after you apply 1. Intro call with the Talent Acquisition team (30 min) 2. Technical Interview with the Customer Happiness team (1,5 h) 3. Final interview with the Leadership team (1 h) Please include your CV and cover letter with your application. -------------------------------------------------------------------------------- ABOUT US Everyone is welcome at Journi No matter your background, identity, or story, if you’re exceptional at what you do, there’s a place for you here. We believe that an inclusive team is a stronger team, and we want everyone to feel respected and understood from the moment they join us. Turning digital memories into something you can hold Our goal is simple: to make it effortless for you to preserve the memories you cherish. By combining smart technology with a love for design, we turn "photo chaos" into high-quality keepsakes in seconds. You capture the moments; we help you keep them forever. A global team with heart More than 10 million people around the world already use Journi to create their Photo Books, and we’re just getting started. We’re a global team of 100+ people united in Vienna, thinking big and building with care. We work hard, but we never take ourselves too seriously. We keep things informal, friendly, and always on our users' side. If you’re excited to solve meaningful challenges and shape a product loved by millions, we’d love to hear from you. 🌟

Responsibilities

You will provide exceptional technical support by resolving user issues and troubleshooting app functionality. Additionally, you will collaborate with product and development teams to investigate bugs and create helpful documentation.