Our client is one of the nations leading electronics manufacturers. Their focus is creating buttons levers and switches that are used across various industries. They have a small team of 35 employees located on the Fairfield, New Haven county line. They offer competitive pay, great benefits, and an excellent work environment. They are seeking a Customer Service Associate to join their team and assist in handling inbound customer service calls and emails from customers, distributors, and manufacturing representatives.

Selling Points:**

• Growing company with an excellent reputation.
• Small firm (35 employees), excellent opportunity to learn and grow by taking on new challenges.
• 401K with a 4% match.
• Once perm, 5 Personal days, 5 Sick leave Days, + 10 days PTO
• 11 paid Holidays!
• 80% employer paid premium for Medical.
• Annual Bonus between 3-9% based on employee/company performance.

Responsibilities:**

• Interact with customers in a professional and courteous manner.
• On a day to day basis handle roughly 10-15 inbound calls and 25-30 emails.
• Ensure customer purchase documents are saved and shared to the appropriate places.
• Communicate with other departments to ensure on time deliveries.
• Communicate with engineering or IT as needed to answer customer questions.
• Be able to effectively learn and refer to company brochure to assist in answering customer questions.

Qualifications:**

• High School Diploma.
• 2+ years previous customer service experience.
• Basic understanding of voltages, or has some basic electrical understanding.
• Electronic, mechanical, or engineering technical background is strongly desired.
• Microsoft office and other essential computer skills are needed.
• Oracle applications or other ERP software skills are desired.

• Interact with customers in a professional and courteous manner.
• On a day to day basis handle roughly 10-15 inbound calls and 25-30 emails.
• Ensure customer purchase documents are saved and shared to the appropriate places.
• Communicate with other departments to ensure on time deliveries.
• Communicate with engineering or IT as needed to answer customer questions.
• Be able to effectively learn and refer to company brochure to assist in answering customer questions