Technical Customer Service at NABCO

Burbank, California, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

65000.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Order Processing, Communication Skills, Product Identification, Problem Solving, Documentation, Relationship Building

Industry

Wholesale

Description

Technical Customer Service Representative NABCO | Customer Support Full-Time | $65k Base + Bonus + Growth Path 2820 N. Ontario Street, Burbank, CA 91504 PAY, SCHEDULE & BENEFITS • $65,000 base salary + Bonus • 401(k) with company match • Full medical, dental, and vision coverage starting Day 1 of employment • 15 total PTO / sick days • Full-time | Monday–Friday • In-person (Burbank, CA) WHY THIS ROLE STANDS OUT • No cold calling – all inbound customer calls and emails • Stable, structured call flow with established customers • Clear path to grow into technical or operations roles • Supportive team environment with hands-on training • Company with 30+ years of continuous growth WHAT YOU’LL BE DOING • Handle a high volume of inbound phone calls and emails from customers • Serve as the primary point of contact for customer questions, orders, and support needs • Provide basic technical guidance on electrical products (training provided) • Assist customers with product identification, availability, and order placement • Process customer orders accurately and ensure timely follow-up • Resolve customer issues related to orders, products, or delivery • Work with internal teams to ensure customer requests are completed correctly • Maintain clear communication and documentation of all customer interactions • Build strong customer relationships through responsiveness and reliability WHAT WE’RE LOOKING FOR • Strong communication skills, especially over the phone • Comfortable handling inbound calls throughout the day • 1+ year of customer service, call center, or support experience preferred • Ability to learn and explain technical products • Detail-oriented and organized • Able to thrive in a fast-paced, high-volume environment • Reliable, team-oriented, and willing to learn DESIRED (NOT REQUIRED) • Electrical or industrial product experience • Previous call center or customer support experience • Bilingual abilities ABOUT NABCO NABCO is one of the largest electrical product suppliers in North America, with 13 distribution centers and over 1 million square feet of inventory. Since 1996, we’ve built a reputation for reliability, deep inventory, and strong customer service while continuing to expand into new markets. BOTTOM LINE If you’re looking for a steady, customer-focused role where you’re helping people all day through phone and email—not cold calling—this is a great long-term opportunity with room to grow.

Responsibilities

Handle a high volume of inbound calls and emails to provide technical guidance and support for electrical products. Process customer orders accurately and resolve issues related to delivery and product availability.