We are seeking a Technical Customer Service Officer to join our team and assist the Customer Service team in handling the technical aspects of customer support. This role is ideal for someone with a strong background in Contact Centre Customer Service, along with technical troubleshooting experience in solar energy systems and heat pumps.

ABOUT US

O’Brien Electrical & Plumbing Rowville is part of a national network renowned for its quality and innovation. We are industry leaders in the electrical and plumbing sectors and are committed to sustainability and solar energy solutions. We pride ourselves on providing exceptional customer support and technical expertise to ensure the seamless integration of our products into everyday life.

Provide customer support via phone and email, assisting with general inquiries and technical troubleshooting.
Set up and guided customers through the various apps and other technical platforms.
Troubleshoot Solar and Heat Pump issues and escalate complex cases as needed.
Collaborate with the manufacturer’s technical support when necessary
Maintain accurate customer records and notes while ensuring friendly and efficient service.