Technical Customer Service Rep at ATLAS INDUSTRIAL OUTSOURCING, LLC

, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

70000.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Account Management, Environmental Consulting, Field Work, Sampling, Remediation, Industrial Hygiene, Health And Safety, Problem Solving, Communication Skills, Social Skills, Order Entry, Quote Development, Logistics Coordination, Invoice Preparation, Microsoft Office

Industry

Facilities Services

Description

Description Atlas Industrial Outsourcing has an exciting career opportunity for the right candidate with a growing, well-established, national company at its San Antonio, TX. branch. As the customer service representative and account manager, responsibilities will include working with new and existing customers to provide exceptional service and support consistent with company culture and client expectations. Ideal candidates have a strong knowledge of the environmental market space in environmental consulting, field work, sampling, remediation, industrial hygiene, health and safety, or environmental related services and a desire to leverage those experiences to work with a unique service provider. Ideal candidates will also have prior work experience in customer service-related sectors. Successful candidates are positive, problem solvers, energetic and versatile, and able to work on multiple projects simultaneously. You will receive extensive on-the-job training about company processes and standards, while learning how the company positions itself to assist customers within the evolving environmental industry. Essential Duties and Responsibilities: • Answering incoming customer inquiries • Discussing project requirements • Discussing equipment capabilities and project applications • Entering customer orders in enterprise software • Facilitating quote development • Confirming customer orders • Assisting in execution of orders for fulfillment • Coordinating and assisting in deliveries and shipping logistics • Ensuring customer satisfaction through follow-up correspondences • Preparing invoice information for completed rental and sales orders • Abide by all company policies and procedures Benefits: Comprehensive benefits package including medical, dental, and vision benefits, life insurance, 401K, PTO Requirements Qualifications and Requirements: • Must have 2+ years of experience in environmental consulting, field work, sampling, remediation, industrial hygiene, health and safety, or environmental related services and a desire to leverage those experiences to work with a unique service provider. • Associate or bachelor's degree preferred • Basic PC skills and knowledge of Microsoft Office programs required • Valid driver's license • Excellent communication and social skills • Ability to function both independently and as a team member

Responsibilities

Responsibilities include working with new and existing customers to provide exceptional service and support, which involves answering inquiries, discussing project requirements and equipment capabilities, and facilitating order fulfillment processes. Essential duties also cover entering orders, facilitating quotes, coordinating deliveries, ensuring customer satisfaction through follow-up, and preparing invoice information.