Description:
Computer Upgrade King (dba EmpoweredPC) is committed to providing exceptional support to our customers, ensuring their experience is seamless from start to finish. We are excited to expand our Customer Service Team and are looking for a friendly, knowledgeable, and highly motivated Customer Service Representative.
If you’re tech-savvy, passionate about computers, or enjoy building and gaming on PCs, this could be the perfect role for you!

ABOUT THE ROLE:

You will support customers throughout the purchasing process and after their products have been delivered. This includes answering questions, resolving issues, and delivering top-notch service via phone and email. Our team creates memorable experiences by engaging in unscripted, genuine conversations and by offering expert-level product support.

WHAT YOU’LL DO:

• Provide friendly and helpful customer service through clear, natural conversations—no scripts.
• Assist customers with product questions, order status updates, and billing or technical issues.
• Engage in pre-sale support, offering guidance on product selection and compatibility.
• Log customer feedback, technical issues, and inquiries to help improve internal systems and customer experience.
• Maintain up-to-date knowledge of our product line to support and educate customers effectively.
• Collaborate with teammates and other departments to ensure customer satisfaction and follow-through.