Technical Customer Service Representative @ Computer Upgrade King at COMPUTER UPGRADE KING LLC

Powhatan, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Problem Solving, Communication, PC Hardware, PC Software, Teamwork, Organization, Feedback, Learning, Product Knowledge, Sales Support, Order Management, Billing Issues, Technical Issues, Product Compatibility

Industry

Computers and Electronics Manufacturing

Description

Description Computer Upgrade King (dba EmpoweredPC) is committed to providing exceptional support to our customers, ensuring their experience is seamless from start to finish. We are excited to expand our Customer Service Team and are looking for a friendly, knowledgeable, and highly motivated Customer Service Representative. If you're tech-savvy, passionate about computers, or enjoy building and gaming on PCs, this could be the perfect role for you! About the Role: You will support customers throughout the purchasing process and after their products have been delivered. This includes answering questions, resolving issues, and delivering top-notch service via phone and email. Our team creates memorable experiences by engaging in unscripted, genuine conversations and by offering expert-level product support. What You’ll Do: Provide friendly and helpful customer service through clear, natural conversations—no scripts. Assist customers with product questions, order status updates, and billing or technical issues. Engage in pre-sale support, offering guidance on product selection and compatibility. Log customer feedback, technical issues, and inquiries to help improve internal systems and customer experience. Maintain up-to-date knowledge of our product line to support and educate customers effectively. Collaborate with teammates and other departments to ensure customer satisfaction and follow-through. You’ll Love This Job If You’re: A natural problem-solver who enjoys helping others. A team player with a positive, can-do attitude. Interested in technology, PC building, or gaming. Able to work in a fast-paced, dynamic environment while staying organized and responsive. Someone who thrives on feedback and enjoys learning new things. Perks & Benefits: Health, Vison, and Dental Insurance Group Life Insurance Long Term Disability Causal dress and work environment After 90 days Paid Holidays Paid Vacations Paid Sick Leave Matching 401K, after 1 year of service Computer Upgrade King is Equal Employment Opportunity Employer. We do not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, physical or mental disability and/or age. Ready to join a team that’s as enthusiastic about customer service and technology as you are? Apply now and help us continue to deliver service that’s as exceptional as our products. Requirements Strong written and verbal communication skills—you can explain things clearly and listen actively. Experience troubleshooting PC hardware or software issues is a strong plus. Customer-facing experience in a sales, support, or technical role preferred. Proficiency with common productivity tools (email platforms, CRM or ticketing systems). Ability to manage multiple tasks, stay organized, and follow through on customer needs. High school diploma, GED, or equivalent required; relevant technical training or certifications are a bonus.

Responsibilities

You will support customers throughout the purchasing process and after their products have been delivered. This includes answering questions, resolving issues, and delivering top-notch service via phone and email.