Technical Customer Service Representative (f/m/d) at IONOS SE

Philadelphia, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Communication Skills, TCP/IP, HTTP, DNS, FTP, SSH, RDP, Web Hosting, IIS, Apache, Troubleshooting, Sales, Account Management, Billing

Industry

IT Services and IT Consulting

Description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us. Overview: In this role you will primarily support IONOS customers with dedicated, root, and VPS server products via phone, email and chat. Additional responsibilities of the position include assisting customers with their domains, email, billing, and account management. Server Support Representatives also sell related products and services based on customer need. Responsibilities: Resolving technical customer issues via phone, email and chat while demonstrating both technical proficiency and effective soft skills. Assist customers with setting up and maintaining virtual servers Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes Recommending and selling the right products and services based on customer's business and personal needs Effectively managing self to meet departmental goals (including efficiency, productivity, customer satisfaction and sales/revenue) and resolve incoming workload efficiently Required Qualifications: 1-2 years of customer service experience with an emphasis on technical support Strong spoken and written communication skills Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP Basic understanding of web hosting software such as IIS and Apache Willing to learn and adapt to new technologies in a changing environment High School Diploma or equivalent Preferred Qualifications: Skills in the web hosting environment Technical education in networking and IT infrastructure Physical Requirements and Working Conditions: The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis. The ability to use a computer and telephone for extended periods of time to communicate, create, and access information. The ability to regularly sit or stand for extended periods of time Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company. Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law. About IONOS IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one-stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do-it-yourself solutions, from e-commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve. We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.

Responsibilities

The Technical Customer Service Representative will support IONOS customers with server products and assist with domains, email, billing, and account management. Responsibilities include resolving technical issues and recommending products based on customer needs.