SKILLS & QUALIFICATIONS:

• Automotive Industry Experience is a must—familiarity with technical automotive products is essential.
• Critical Thinking Skills:

Ability to assess complex problems and provide thoughtful, effective solutions with a high degree of accuracy.

• Attention to Detail:

Precision in handling technical information, warranty returns, customer follow-ups, and inquiries is essential for this role.

• Communication Skills:

Excellent verbal and written communication skills to interact with both technical teams and customers. Comfort with phone interactions and addressing customer concerns directly.

• Self-Starter:

Ability to work independently, take initiative, and manage multiple tasks in a fast-paced environment.

• Technical Proficiency:

Comfortable with using spreadsheets (e.g., Excel) and other tools to track customer interactions, warranty returns, and product issues

• AutoCAD Experience: Experience using AutoCAD is considered beneficial

REQUIRED EXPERIENCE:

• Previous experience in a technical customer service role, preferred in the automotive industry (5-10 years.)
• Post-Secondary education.
• Must be able to work proactively and independently.
• Proven track record of customer follow-up to enhance satisfaction and address concerns.
  Job Type: Full-time

Benefits:

• Profit sharing
• RRSP match

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Barrie, ON L4N 3V7: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 5 years (required)

Language:

• English (required)

Work Location: In perso

ESSENTIAL FUNCTIONS:

• Collaboration:

Work closely with the Operations Coordinator to provide support and solve technical issues related to product performance and specifications.

• Technical Problem-Solving:

Troubleshoot and resolve technical inquiries, escalating issues when necessary.

• Spreadsheet Management:

Create, manage, and maintain spreadsheets for tracking customer interactions, technical issues, product performance, and warranty returns. Attention to detail is key for ensuring accurate reporting.

• Market Analysis for Future Product Development: Must have the motivation and skills to keep a pulse on the respective market trends and developments.
• Product Knowledge:

Stay up to date with product developments and industry trends to effectively answer customer inquiries and provide expert advice.