Technical Customer Success Manager, API at Modash
London, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

05 Dec, 25

Salary

0.0

Posted On

06 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Crm, Working Environment, Saas, Influencer Marketing, B2B, Communication Skills, Manuals

Industry

Marketing/Advertising/Sales

Description

The world doesn’t need giant media organizations to tell every story. It needs millions of creators, independent voices who bring weird, wonderful stories to life online.
We’re working to help every creator earn a living.
Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We’re looking for a tech-savvy, customer-focused individual to help us nurture and expand our growing community of customers using our API products. Come join our awesome team – we might be small in size, but we’re super passionate about making sure our customers have the best experience EVER

AND A LITTLE MORE ABOUT US…

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.
1,500+ companies like Google, Wolt (Doordash), Bolt, and Nord VPN use Modash to find, analyze and monitor social media creators.
We have some very big customers. Some have already changed the world. But many of them are just starting out. Modash is their first customer acquisition channel and we help make their missions come to life, in our small way.
We’re a profitable company. We’re also backed by the best investors in Europe. Including Icebreaker.vc, Change Ventures, and a group of Europe’s top founders.
We’re a small team and we’re just getting started. You’ll work with people who have done everything from building solar cars to hanging out with Metallica and Bon Jovi.
Folks who have seen the inner workings of companies like Amazon, Veriff, Pipedrive, Yes, and the burning man of startups - Pirate summit. Come be great and do great things and make great stuff and create great memories while making a great impact. Do it.

REQUIREMENTS

This is how we imagine you are:

  • You’ve worked in B2B SaaS, supported technical customers, and know your way around APIs. You don’t need a coding background, just a technical mindset, great communication skills, and the drive to learn the rest.
  • A fast-paced working environment has proven to be suitable for you. But you never compromise quality over speed.
  • You’ve previously worked at a startup or a scaleup.
  • You are praised for your excellent communication skills no matter the medium you’re interacting with people in. You actively listen, ensure efficiency with the right questions and infect with your positive energy. Your style is building rapport in a non-formal but still professional way.
  • You should have top-notch English skills, both written and spoken.
  • CRM is your friend you visit often. Your new friend might be familiar too - Vitally.
  • Being organized is your natural strength, and being organized helps you stay focused.
  • You share the same mentality as us. We are not people of manuals and rules but rather create processes along the way. Instead of giving stamp answers to our customers, you can figure out your way with your unique voice as a Modashian.
  • While we don’t expect you to be experienced in influencer marketing, any previous marketing experience or knowledge about influencer marketing specifically will surely help and make your life at Modash easier.

THIS IS IMPORTANT TO KEEP UP WITH THE MODASHIANS:

  • Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.
  • You aspire to be great. We’re not shooting for mediocrity here.
  • Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours.
  • If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you.

How To Apply:

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Responsibilities

Please refer the Job description for details

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