ABOUT THE JOB

Join the AIRS Medical team as a Technical Customer Success Manager for the EMEA region and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you’ll combine technical expertise with a customer-focused approach to ensure smooth installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support.

QUALIFICATIONS & REQUIREMENTS

• 1+ years in a technical or application support role within healthcare IT
• Proficiency with TCP/IP networking and DICOM networking
• Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable
• Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues
• Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users
• Fluent in English and conversational German
• Pro-active team player

PREFERRED EXPERIENCES (NICE TO HAVE)

• 3+ years in a technical or application support role within healthcare IT
• Experience implementing radiology software in a clinical environment
• Experience with Linux
• Additional language skills e.g. Italian