Technical Customer Success Manager (Europe) at AIRS Medical Inc

Munich, Bavaria, Germany -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

0.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

TCP/IP Networking, DICOM Networking, PACS Support, MRI Systems, Virtual Machines, Linux, Technical Troubleshooting, Customer Success Management, Cloud Operations, English Fluency, German Fluency, Italian Fluency, Healthcare IT Support, Application Support, Technical Implementation, Client Communication

Industry

Medical Equipment Manufacturing

Description

Job Description Summary Join the AIRS Medical team as a Technical Customer Success Manager for the EMEA region and play a vital role in ensuring healthcare clients successfully integrate and maximize the value of SwiftMR, our cloud-based MRI reconstruction software. This role involves working directly with healthcare providers to set up and configure SwiftMR, establish connections with MRI systems and PACS, and troubleshoot technical issues. As a critical member of our customer success team, you’ll combine technical expertise with a customer-focused approach to ensure smooth installations, resolve technical issues, and deliver a positive SwiftMR experience from setup to ongoing support. AIRS Medical has been recognized with Frost & Sullivan's Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenges (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI. As we continue expanding across the U.S., Europe and globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency. To learn more about the company, please visit https://airsmed.com/ https://www.linkedin.com/company/airsmed/ Technical Implementation (50%) Configure and deploy SwiftMR on virtual machines (VMs) and/or gateway PCs Deploy SwiftMR and integrate it with both MRI systems and with PACS, managing network and DICOM configurations for smooth interoperability Utilize your expertise in TCP/IP and DICOM networking to troubleshoot and support seamless data transmission and connectivity Manage SwiftMR’s cloud-based operations to ensure secure and reliable performance for healthcare facilities Customer Support & Troubleshooting (50%) Act as the primary technical resource for clients, providing application support and resolving technical issues Provide in-depth troubleshooting for integration or connectivity issues related to SwiftMR, including PACS support and MRI-specific configurations Develop and maintain documentation of implementation processes and troubleshooting guides to assist clients in self-support Conduct regular check-ins to ensure clients are fully leveraging SwiftMR’s capabilities and achieving desired results Plan and coordinate SwiftMR integrations with potential customers Qualifications & Requirements 1+ years in a technical or application support role within healthcare IT Proficiency with TCP/IP networking and DICOM networking Experience with MRI systems, PACS, and imaging software, with PACS support experience highly desirable Strong problem-solving skills, with the ability to independently diagnose and resolve complex technical issues Excellent communication skills, with a client-focused approach and the ability to explain technical concepts to non-technical users Fluent in English and German Pro-active team player Preferred Experiences (Nice to Have) 3+ years in a technical or application support role within healthcare IT Experience implementing radiology software in a clinical environment Experience with Linux Fluent in Italian Work Conditions and Environment Work type: Full-time Collaborate with team members and customers around the country and the world Hiring Process Initial Coffee Chat – Informal discussion to explore mutual fit. Technical Interview (Hiring Manager) – Assessment of technical skills and experience. Interview with EMEA Manager – Further clarification of the role and expectations Culture-Fit Interview – Discussion on work style and company values. Onboarding – Comprehensive training and integration into the team. We review applications and conduct interviews on a continuous basis, so we encourage early applications. Starting date as soon as possible.

Responsibilities

The role focuses on the technical implementation and configuration of SwiftMR software, integrating it with MRI systems and PACS. Additionally, the manager provides ongoing technical support and troubleshooting to ensure healthcare clients maximize the value of the platform.