ABOUT SHELF

There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission-critical for most companies, but 90% of AI projects haven’t deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.
We’ve helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.
Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.
Shelf is partnered with Microsoft, Salesforce, Snowflake, Databricks, OpenAI and other big tech players who are bringing GenAI to the enterprise.
Our mission is to empower humanity with better answers everywhere.

EXPERIENCE & BACKGROUND

• 3+ years of experience in Customer Success, particularly in startup environments where you’ve either helped or were a part of scaled success functions.
• Proven track record of managing B2B SaaS accounts with measurable retention and expansion success.
• Strong familiarity with Net Dollar Retention (NDR) as a performance metric.
• High level of familiarity and confidence with AI-related developments (including understanding of the role of Unstructured Data for GenAI Apps).

SKILLS & ATTRIBUTES

• Outstanding communication and interpersonal skills, with a talent for building trust with diverse stakeholders. Positive Customer Success / Solutions Consulting track record in B2B SaaS.
• Analytical mindset with the ability to distill customer feedback into actionable insights. Hands-on experience defining and creating dashboards/reports with Data Analytics platforms like Snowflake and/or Mixpanel is preferred.
• Highly proactive and solution-oriented, with strong organizational and multitasking skills.
• Experience designing health scorecards with weighted KPIs.
• Confident in managing customer relationships remotely using tools like Zoom, MS Teams, Slack, Salesforce, etc.
• Experience creating customer-facing content, such as tutorials or knowledge articles, is also beneficial.