Technical Customer Supervisor at Veolia Environnement SA

Marlborough, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

06 May, 26

Salary

95000.0

Posted On

05 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Consultation, Planning, Scheduling, Communication, Leadership, Operational Excellence, Innovation, Customer Focus

Industry

Environmental Services

Description

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: Strategically manages all aspects of the customer experience providing high level Technical support with high level execution of Customer Service Standards. Primary Duties /Responsibilities: Exceeds Customer Service/Veolia Service Standards when executing business - Holds team accountable for these standards. Interaction with Customers, both Internal and external at high levels (seeks to expand network within customers & partners network). Ability to consult with Customer on WIP's, preparation, approval, routing to most appropriate facility in accordance with all regulations & customer preferences (facilities & disposal technology). High level use and knowledge of all systems. Advanced level execution, planning, scheduling, anticipation of potential errors/challenges, routing, paperwork, accuracy with meeting the Customer Service Standards. Consultative level support for Customers and team in all areas of the Service process. Advanced knowledge and ability to utilize Tickets to execute service work at high levels. Consulation of Unexpired WIP's/Approvals, Transportation, Supplies, PO, Fuel Surcharges, Project tracking & communication Consistently exceeds Service Standard expectations and enforces expectations to the team to ensure proper process and guidelines are being followed. Assist in leading the revision of service standards when needed Other duties as assigned by management Qualifications Education / Experience / Background: Bachelor's degree in business, technical field or similar. Preferred 5+ years of Technical Customer support experience in the hazardous waste or similar industry. Knowledge / Skills / Abilities: Advanced, expert-level technical knowledge of industry and services. Ability to work independently. Advanced Technical and communication skills, (Systems, Approvals, Routing, Industry, Organizational). Ability to manage and lead a team. Operational Excellence. Innovation. Customer focus. Leadership driven decision making Additional Information Annual Pay Range: Minimum of $75000 to a maximum of $95000 Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. Contract type: Standard

Responsibilities

The Technical Customer Supervisor manages all aspects of the customer experience, providing high-level technical support and ensuring adherence to customer service standards. This includes consulting with customers on various processes and maintaining high levels of execution and accuracy.