Technical Customer Support Analyst at Storage Solutions Inc

Erlanger, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytical Skills, Problem-Solving Skills, Communication Skills, Detail-Oriented, Customer-Focused, Adaptability, Documentation Skills, Collaboration

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Title: Technical Customer Support Specialist Department: Automation Location: Erlanger, KY, Atlanta, GA or Westfield, IN Reporting to the Director of Operations, the Technical Customer Support Analyst plays a critical role in supporting client end users by diagnosing system issues, identifying root causes, and ensuring timely resolution. This position serves as a key liaison between clients and internal teams, helping to maintain system performance, improve customer experience, and support 24/7 operational needs. This is a hybrid role, with flexibility to support clients across many time zones. OVERALL RESPONSIBILITIES Client Support & Issue Resolution Serve as a primary point of contact for client end-user issues, providing timely and professional support Document issues, root-cause analysis, and resolutions in internal systems Monitor system performance to ensure systems and processes are operating efficiently Follow up with customers to confirm resolution and satisfaction Collaboration and Escalation Analyze issues and escalate to the appropriate internal teams when necessary Communicate clearly and effectively with cross-functional partners to drive resolution Process Improvement and Documentation Maintain and contribute to internal knowledge base documentation Identify recurring issues and opportunities to improve system performance and customer experience Update internal databases with accurate and detailed issue tracking information Operational Support Provide support across U.S. time zones, including weekends, to meet 24/7 client support needs as required Perform additional tasks to support organizational and operational priorities KNOWLEDGE & SKILLS REQUIREMENTS Strong analytical and problem-solving skills with the ability to interpret data and identify trends Excellent verbal and written communication skills Detail-oriented with a strong commitment to accuracy and documentation Ability to work independently as well as collaboratively with clients and on-site support members Ability to remain adaptable, self-motivated, and customer-focused in a fast-paced environment PROFESSIONAL QUALITIES 1+ years of experience in a customer support, help desk, or inbound/outbound call environment Bachelor’s degree in Computer Science, Warehouse Management, or a related field preferred WORK CONDITIONS Hybrid position with weekend or morning shifts (3rd shift) with flexibility to support a 24/7 client environment as needed Why work for Storage Solutions - A Jungheinrich Company? Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values. We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes. Additional Benefits • Competitive Salary and Bonus Structure • Generous Paid Time Off • Medical, Dental, and Vison Benefits • 401K with Company Match • Company HSA Contribution • Professional Growth Opportunities

Responsibilities

The Technical Customer Support Analyst serves as a primary point of contact for client end-user issues, providing timely and professional support. They also monitor system performance and collaborate with internal teams to ensure efficient operations.