ARE YOU LOOKING FOR A JOB WHERE YOU CAN COMBINE YOUR PROBLEM SOLVING & COMMUNICATION SKILLS TO HELP A WIDE RANGE OF CUSTOMERS SOLVE THEIR PROBLEMS? JOIN OUR TECHNICAL SUPPORT TEAM!

We’re looking for people who are passionate about customer experience, eCommerce and delivering quality.
Within our Support department we have 6 teams with a focus on 9 different markets. We support our customers in the BLX, DACH, Italian, French, Iberia, UK, Nordics, US and International markets. BLX is the biggest market with over 15 technical support agents working together.
While we’re a global leader in Multi-Channel Retail Management, we’ve also become a market leader in the Benelux region, where we provide native support to our customer base. With increasing demand, we’re looking to strengthen our team.

WHO ARE YOU?

You love a good puzzle and see connections in the blink of an eye. Next to that, you have good social skills, and you know how to adapt your tone and language to the same level of the customer. In our team, we place a very high importance on working together, so we are looking for a team player that loves to help both customers and colleagues. A company is more than just a workplace for you, you want to have a great time with the team and make a difference within the department. Besides being a team player, you’ll also be working independently on customer requests, and taking accountability is something you have no problems with.

Some practical things we expect from you:

• You have excellent Dutch and English speaking and writing skills;
• You’re available for at least 4 days a week (32 hours);
• You live in (or close to) Utrecht, or are willing to move;
• Any earlier experience with technical or customer support, preferably in E-commerce, is nice to have.

WHO ARE WE?

Being part of our team means working with diverse and fun people who trust and help you along the way. Channable was founded 10 years ago in the heart of Utrecht. We are now a strong team of +250 diverse individuals, more than +40 nationalities, and a brand new and vibrant HQ in Utrecht, serving customers all over the globe. We’re also operating from other offices including New York City, Berlin, and Aarhus.
Joining Channable means you’re looking for a bit more than just a job. We like spending time with each other. Be that in the office, our Channabar, or in one of our internal chats. We’re open-minded and down-to-earth people. We’re super proud that everyone adds their own special spice to Channable’s culture. Diverse as we are, we all share our love for growth, to help, to take ownership, and create an awesome journey together. Feel free to take a further look at our Instagram, Facebook or LinkedIn! Give our Culture Playbook a read.

Please refer the Job description for details