We are looking for a Technical Customer Support Executive to assist customers with our smart home automation solutions, Access Control System & ELV. The role involves handling customer queries, troubleshooting devices (smart lighting, security, etc.) and providing remote support when needed.

• Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy.
• Log, prioritize, and track customer issues or service requests through the ERP or CRM system.
• Troubleshoot basic service concerns (e.g., scheduling mishaps, technician delays) and escalate complex cases to supervisors or technical teams.
• Provide timely updates and confirmations (e.g., service bookings, technician ETA, completion status).
• Provide basic sales support by following up on leads and inquiries.
• Preparing proposals, quotations, and service agreements.
• Collaborate with installation and maintenance teams to resolve system issues effectively.
• Handle feedback, complaints, and ensure prompt resolution escalation when required.
• Requirements:
• Proven experience in technical support within Home Automation, ELV, or access control systems.
• Strong understanding of hardware and software components related to ELV and security systems.
• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills in English is required.
• Ability to work independently and as part of a multidisciplinary team.
• Technical certifications relevant to ELV, networking, or access control systems are preferred.
• Flexibility to respond to urgent calls and provide on-site support when necessary.
• Strong customer service orientation and attention to detail.
  Job Type: Full-time
  Pay: AED3,500.00 - AED4,500.00 per mont