About this job

Your advantages:

• Challenging and varied tasks in a future-oriented and innovative industry
• Support throughout the entire application process
• Support during the ongoing project by our team
• By applying through Hays, you become part of a small, perfectly matched selection that will be presented to the client for this position.

Your tasks:

• Providing technical support to customers via telephone, email and ticket system
• Handling of complaints and spare parts orders - from recording and approval to follow-up.
• Supporting our service technicians in the back office, e.g. with parts deliveries, research, internal coordination and deployment preparation.
• Maintenance of customer and machine data in our ERP system
• Ensuring high customer satisfaction through proactive, clear communication and reliable problem solving

Your qualifications:

• Completed technical or commercial training or comparable qualification
• Technical understanding, ideally with knowledge of electronics, mechatronics, circuit technology and mechanics
• Experience in order processing and customer service
• Strong service and customer orientation and excellent communication skills
• Confident handling of ERP systems and MS Office
• Good German and English skills (at least B2 level) in spoken and written form