Technical Customer Support Internship - Summer 2026 at IDEMIA Canada

Eden Prairie, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

20.0

Posted On

31 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organization Skills, Prioritization, Microsoft Office, Microsoft Outlook, Microsoft Teams, Technology Passion, Learning Willingness, Customer Interaction, Customer Service, Technical Support, Self-Starter, Urgency, Windows Experience, Call Log Experience, Tracking Tools Experience, Communication Skills

Industry

Software Development

Description

Overview IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity. Responsibilities Create and work on cases/tickets based on customer's technical support needs. Answer calls that come via one or more support lines. Utilize Salesforce for call log, tracking and documentation. Call customers back and provide updates as needed. May be assigned to specific projects / platforms based on business needs. Attendance to regular team meetings is mandatory. Attend project meetings and create/maintain deliverables as needed, using Microsoft tools (Office, Outlook, Teams, etc...). Qualifications High level of organization skills. Ability to prioritize tasks based on different workloads, Previous applied experience with Microsoft tools (Office, Outlook, Teams, etc…). Passionate for technology. Willingness to learn new platforms. Ability and willingness to interact with peers and leadership inside and outside the department. Previous experience with a call log and tracking tool is very beneficial. Previous customer service and technical support experience is a big plus. Previous experience interacting directly with customers is highly desirable. Self-starter and driven by a sense of urgency based on competing priorities. Microsoft technical support certifications are desirable. Experience using Windows-based computers is expected. Important Dates: Start Date: May 18, 2026 End Date: Aug 7, 2026 Note: This is a hybrid role, you must be able to travel to the office. The US hourly rate for this position is $20.

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Responsibilities

Create and manage cases based on customer technical support needs while utilizing Salesforce for tracking. Attend team and project meetings to maintain deliverables using Microsoft tools.