Technical Customer Support at Nomni

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Onboarding, Implementation, POS Hardware Installation, Technical Troubleshooting, Network Configuration, Relationship Management, Mandarin Fluency, English Fluency, Problem Solving, Interpersonal Communication, Client Training

Industry

Software Development

Description

About the Role As a Technical Customer Support at Nomni, you'll be the first point of contact for merchants as they begin their journey with our POS and online ordering solutions. You'll help onboard new customers, provide hands-on system setup and installation, and deliver ongoing technical support to ensure merchants get the most out of the Nomni platform. This is a customer-facing, field-based role requiring regular travel to merchant locations across Sydney. You'll work closely with restaurant owners and staff to install hardware, configure systems, troubleshoot issues, and provide practical guidance to ensure smooth day-to-day operations. Whether supporting merchants during go-live or resolving post-launch issues, you'll play a key role in delivering an outstanding customer experience and helping drive Nomni's continued growth across Sydney and Melbourne. What You'll Do Deliver end-to-end onboarding and implementation of Nomni's POS and ordering solutions, including system configuration, installation, and go-live support. Set up and configure POS hardware, printers, payment terminals, and basic network connections to ensure a smooth merchant launch. Provide on-site and remote technical support, troubleshooting issues and ensuring merchants can operate successfully. Guide merchants through product setup, onboarding, and best practices, delivering a positive customer experience. Work closely with merchants to understand their operational needs and recommend suitable system configurations. Collaborate with Sales, Product, Support, and Engineering teams to ensure successful implementations and resolve issues efficiently. Build strong relationships with merchants by providing responsive, professional, and customer-focused support. Identify recurring issues and share feedback to improve products, processes, and the overall onboarding experience. Support Mandarin-speaking merchants throughout onboarding, implementation, and post-launch support. Qualifications 2–5 years of experience in customer support, customer service, onboarding, implementation, hospitality, retail, or other client-facing roles. Strong communication and interpersonal skills with a customer-first mindset. Experience managing customer relationships, onboarding, training, or supporting clients is highly preferred. Comfortable learning new technologies and troubleshooting software or hardware issues. Prior POS experience is a plus but not required. Able to work independently while managing multiple merchants and priorities in a fast-paced environment. Strong problem-solving skills with excellent attention to detail. Willingness to travel locally for merchant onboarding and on-site support when required. Fluent in Mandarin and English (spoken and written) to support Mandarin-speaking merchants.

Responsibilities

Deliver end-to-end onboarding and technical implementation of POS and online ordering solutions for merchants. Provide on-site and remote support, including hardware installation and system configuration, to ensure smooth day-to-day operations.