Technical Customer Support & Repair (f/m/x) at Anton Paar USA

Graz, Styria, Austria -

Full Time

Start Date

Immediate

Expiry Date

15 Oct, 26

Salary

0.0

Posted On

17 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, CRM, Technical Documentation, Repair Services, Training Coordination, English Communication, Organizational Skills, Manual Dexterity, Technical Understanding

Industry

Measuring and Control Instrument Manufacturing

Description

Company Description Our high-quality and reliable products stand for precision and quality. However, technical issues may occasionally arise. As a 2nd-Level Support Representative, you ensure that our global teams are supported quickly and effectively, enabling smooth operations to resume. This varied and challenging role offers regular success stories, allows you to engage with different cultures, and helps you refine your technical English skills. Job Description Competently handle technical and application-related inquiries via email, CRM and chat Collaborate closely with our global sales and service network Plan, conduct, and follow up on training sessions and workshops for service technicians Create and review service documentation with care and precision Perform repairs at our facility and occasionally on-site with customers Qualifications Completed technical or scientific education (e.g. HTL) Customer- and service-oriented mindset, ideally with experience in customer service Excellent organizational and communication skills Team spirit and a collaborative, constructive approach A sense of responsibility and assertiveness Manual dexterity and technical understanding Strong English skills (spoken and written) Flexibility and willingness to travel (up to 5%) Additional Information A reliable and long-term workplace in our expanding and international high-tech company An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility Individual training and onboarding Work Outside Office (occasion-related possibility to work outside the office) Professional and personal development We offer a fair and market-aligned salary based on the collective agreement for employees in the metal trade – adjusted to the regional conditions of the Styrian labor market. The minimum gross monthly salary for this position is € 3.000 (based on full-time employment). What truly counts for us are your personality, your skills, and the experience you bring. That’s why we take the time to determine your actual gross salary individually and are happy to offer a higher pay in recognition of your qualifications. #GreatPeople|GreatInstruments #since1922 #AntonPaar #LI-SPI We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site. Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships. Compensation: from EUR 3000 - monthly

Responsibilities

Handle technical and application-related inquiries via email, CRM, and chat while collaborating with global sales and service networks. Perform repairs at the facility or on-site and conduct training sessions for service technicians.