Applicants must live in Edmonton-area. In-office position.
Company Overview: PSCL is a leading provider of innovative solutions to the industrial sector. Our team is dedicated to delivering exceptional technical support and building strong customer relationships. We are successful because we listen to our customers, take pride in what we do, and have an amazing team. We are looking for skilled Technical Customer Support Representatives to join our team.

POSITION OVERVIEW

As a Technical Customer Support Representative at PSCL, you’ll play a vital role in ensuring that technical issues are managed efficiently from beginning to end. You’ll work closely with our customers to resolve complex technical challenges, provide innovative solutions, and offer long-term support. If you are passionate about problem-solving and thrive in a customer-centric environment, we encourage you to apply.

• Assess and prioritize technical situations to provide effective solutions.
• Manage individual cases while documenting troubleshooting and customer interactions.
• Collaborate with team members to resolve complex technical problems and communicate trending issues.
• Participate in testing, installation, and support of software applications.
• Build and maintain strong customer relationships through exceptional service.