Are you passionate about delivering great customer experiences for both end-users and partners, have a good technical understanding and do you want to be part of the amazing growth journey in Spirii?
Would you like to be part of the green transition to reduce the CO2 impact in our environment by helping Spirii lead the transition towards simpler, smarter sustainable transportation?
Then you might be the one we’re looking for!
You will join Spirii’s talented and dedicated team, working to support end-users and partners in their use of our innovative products and services while delivering outstanding customer experiences.
As part of our Customer Support team, you will be handling a wide range of tasks within technical support, financial and technical administration, customer service etc. However, this role is more technical than the average support role at Spirii. You will be expected to take the lead in troubleshooting issues within software solutions, roaming, payment services etc.
You’ll also play a key role in reducing the number of issues that need engineering attention and providing actionable insights to help us build a better product. If you thrive on problem-solving, collaborating with others, and taking the initiative, this is your chance to make a real impact.
You will report to our Head of Operation.

QUALIFICATIONS

• Fluent in Danish and English. Additional languages are an advantage
• You have technical customer support experience
• Experience working in CRM, Customer Engagement, and ERP systems
• Experience supporting advanced software solutions
• One or more of the following qualifications would be a major advantage
• Experience within the e-Mobility industry
• Payment Knowledge. Understand the roles in the payment ecosystem and can quickly untangle issues related to payments
• Roaming knowledge. Understanding the roles and mechanisms of roaming and has experience in troubleshooting issues etc.
• Metabase know-how

ABOUT SPIRII – WHO WE ARE

Spirii is a full-service e-Mobility provider, which offers hardware and software charging solutions to companies in the private and the public sector. Spirii has recently celebrated its four-year anniversary as a founded company, however the people in Spirii have extensive experience working with electric cars and charging, as well as development of future transport- and energy systems.
Spirii is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Spirii strives to create an inclusive and diverse workplace, and we encourage all qualified applicants to apply regardless of age, gender, race, sexual/religious orientation, or disability.

• Supporting end-users (charging issues, financial issues, etc.)
• Assisting partners (educating and supporting them in the use of products, etc.)
• Technical troubleshooting and bug reporting
• Handling various ad hoc tasks