Technical Customer Support Specialist - Tier 2 at Blinq

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Customer Support, SaaS, API Integrations, Web Apps, Mobile Platforms, Troubleshooting, Zendesk, Linear, Intercom, Slack, Notion, Bug Reporting, Feature Requests, Product Feedback, Customer Experience, Problem Solving, Communication

Industry

Software Development

Description

What is Blinq? Blinq is building the fastest, most intuitive way to share who you are and remember who you meet. What started as the world’s #1 digital business card is now the starting point for over 50 million new relationships a year - and growing at unicorn pace. Our vision is to build the world’s intelligence layer for professional relationships - one that remembers for you, prompts when it matters, and keeps you in play. If that’s the kind of scale and ambition you want to be part of, you’re in the right place. Why You’ll Love It Here • Rapid growth: Doubling ARR every few months, expanding our product surface, and rapidly building our team across Sydney, San Francisco, Melbourne, and New York. • Well-resourced: $45m+ raised from the likes of Blackbird, Touring Capital, Hubspot Ventures, and Square Peg - we’re continuously investing in the people and tools that fuel our mission. • A rare moment to join: We’re hitting an inflection point - big enough to have momentum, small enough for you to shape the journey. • Customers love it: 140k+ reviews and a 4.9/5 rating on the App Store - people around the world rely on Blinq to make that first interaction count. • We work in person, on purpose: We believe creativity and energy are better face-to-face - so we spend 3 days a week in the office and the rest where you work best. Growth at Blinq Our Growth team is where sales, marketing, and growth strategy collide to supercharge Blinq’s reach. We bring our story to life for customers, partners, and the broader market - showing them how a single “card share” can launch a lasting relationship. If you’re passionate about connecting big ideas to the people who need them most, this is your place to shine. Role & Impact We’re looking for someone awesome to join the Blinq Support team! If you love helping people, solving problems, and making technology feel simple, this could be the perfect fit. As part of our Support team, you’ll deliver exceptional experiences to Blinq customers - whether they’re reaching out with questions, sharing feedback, or flagging that something’s not quite right. As part of our Support team, you’ll deliver exceptional experiences to Blinq customers - whether they’re reaching out with questions, sharing feedback, or flagging that something’s not quite right. You’ll manage inbound email requests, investigate and resolve issues, and contribute to clear, helpful content for our Help Centre. \n What You’ll Do Serve as the primary point of contact for complex customer inquiries, feedback, and technical issues Diagnose and resolve advanced product or integration problems across email and other support channels Identify recurring issues, bugs, or product gaps, and collaborate with Engineering and Product teams to drive resolution Partner cross-functionally to improve product reliability, usability, and the overall customer experience What You’ll Bring Minimum 2–3 years of technical customer support experience, ideally in a SaaS environment Baseline understanding of API integrations, web apps, and mobile platforms Confident in troubleshooting technical issues (network, browser, device, and integration-related) Experience using Zendesk (or similar ticketing systems) and basic familiarity with tools like Linear, Intercom, Slack, and Notion Ability to interpret and escalate bug reports, feature requests, and product feedback to Engineering/Product teams. \n What You Get We hold a high bar and move with intent. You’ll get the clarity, trust, and ownership to meet it - and a team that pushes to do the best work of our lives. We back that with: • Equity & ownership: We’re building something massive, and we want you to share in the upside. Genuinely. • Competitive salary & growth path: As Blinq grows, your role and compensation grow with it - no glass ceilings here. • Generous paid time off: At least 20 days fully disconnect each year, with a flexible policy beyond that. • Parental leave that grows with you: 12 to 26 weeks full pay, based on tenure. • Free food: Enjoy daily breakfast and lunch at some of our offices, plus an always-stocked snack bar.

Responsibilities

Serve as the primary point of contact for complex customer inquiries, feedback, and technical issues. Diagnose and resolve advanced product or integration problems across email and other support channels.