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Technical Customer Support (ZR_28899_JOB) at BruntWork

, Biliran, Philippines -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Communication Skills, Problem Solving, Interpersonal Skills, Patience, Empathy, Troubleshooting, Zendesk, Adaptability

Industry

Staffing and Recruiting

Description

This is a remote position. Schedule: Monday to Friday - 12 PM to 9 PM EDT (12 AM to 9 AM Manila Time) Join Our Team as a Technical Customer Support Agent! Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to be a part of our dynamic team as a Customer Support Representative! We're not just a manufacturer; we're partners in success for small and medium businesses nationwide. Our top-of-the-line commercial equipment powers enterprises, enabling them to excel in their industries. We take pride in not only our superior products but also in the unparalleled support we offer to our valued customers. Job Overview: As a Customer Support Representative, you'll be at the forefront of our commitment to excellence. You'll be the friendly voice on the other end of the line, the problem-solving wizard behind the screen, and the beacon of assistance for our customers. If you're ready to make a difference and leave a lasting impression, this role is perfect for you. Responsibilities: Engage with customers via phone, email, and our efficient ticketing system, Zendesk. Investigate and resolve customer inquiries and technical issues with precision and care. Utilize your exceptional communication skills to deliver solutions and ensure customer satisfaction. Keep track of support cases and follow up diligently to guarantee swift resolutions. Requirements Proficient in both written and spoken English. Prior experience in customer support or a related field. A knack for effective phone communication and interpersonal skills. Possess patience, empathy, and a dedication to providing top-tier service. Comfortable with technology and quick to adapt to new systems. Strong problem-solving abilities and a proactive approach to troubleshooting. Independent Contractor Perks: HMO Coverage on Eligible Locations Permanent Work from home Immediate Hiring ZR_28899_JOB

Responsibilities

As a Customer Support Representative, you'll engage with customers via phone, email, and a ticketing system to resolve inquiries and technical issues. You'll ensure customer satisfaction through effective communication and diligent follow-up.