ABOUT THE JOB YOU’RE CONSIDERING

The Senior Technical Delivery Manager role contributes to client success by managing and facilitating the product release process and execution across the Digital Platform Engineering (DPE) organization . This role also supports various tech initiative delivery within the DPE organization. The position requires hybrid onsite 4 days/week.
The successful candidate is someone who enjoys bringing definition to complex technology projects and are skilled at navigating ambiguous new frontiers. This candidate has a technical background and attention to detail enable them to identify risks, drive development with predictability and challenge assumptions. Relationships and teamwork are important to how the candidate inspires and leads the teams to deliver their best work. This person is a team player that does what it takes; and also has an intolerance for mediocrity and are unafraid to take a stand on what you believe is right.

SUMMARY OF QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in computer science, software engineering, information technology or related field, or equivalent experience
• Technology producer, Technical delivery manager, IT project management delivery or program management office experience (7 years)
• Managing digital product or service delivery and release in an agile environment (5 years)
• Able to work across disciplines for alignment on product delivery expectations
• Exceptional communication and presentation skills
• Experience working with distributed teams

• Lead the overall release delivery process, manage release activities and dependencies across products and teams
• Manage overall release schedule and coordinate with cross functional groups on cross team dependencies and release readiness activities
• Drive release status updates and provide clarity to all stakeholders, including the team, on progress towards the agreed milestones
• Measure release effectiveness leveraging data trends and metrics to improve the overall customer experience
• Support various tech initiative delivery by driving implementation planning, support testing, and go-to market planning and execution
• Coordinate project activities across associated project teams; track progress against established plans, report results with project stakeholders
• Develop project communications, including creation of status reports and summaries, tracking escalations and resolutions of issues, coordinating stakeholder meetings and updates, and updating project and program plans
• Manage project timelines, clearly setting expectations, and realigning expectations internally as priorities change