Day to Day

• Acting as a trusted technical advisor across a portfolio of customers
• Leading operational and strategic technology discussions
• Driving service improvement and technical roadmap initiatives
• Coordinating internal technical teams to deliver customer outcomes
• Managing risks, escalations and service health across customer environments
• Supporting solution uplift, optimisation and modernisation initiatives
• Working closely with Sales and Pre-Sales teams on customer opportunities
• Building strong long-term stakeholder relationships
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