Role: Technical Delivery Manager
Salary: £36,500 basic, £55,000 OTE
Location: Old Trafford, Manchester
Hours: 1pm - 10pm Monday - Thursday, 1pm - 6pm Friday (4.5 days per week)
We are seeking a Technical Delivery Manager to join our team and drive post-sale success for our Complete Caller Experience (CCE) clients. This is a newly created role designed to ensure technical excellence, client satisfaction, and continued adoption of our CCE offering.
You will serve as the primary point of contact post-implementation, building strong relationships with clients, resolving technical issues, and helping them realise the full value of our service. This is a strategic role that blends technical expertise, account management, and client advocacy.

EXPERIENCE REQUIRED

• Proven experience in technical account management, client success, or delivery management roles—ideally in a SaaS, telecommunications, or media/technology environment.
• Strong problem-solving skills and the ability to troubleshoot technical issues in a client-facing setting.
• Exceptional communication and interpersonal skills, with a client-first mindset.
• A proactive and organised approach to managing multiple accounts and priorities.
• Ability to work independently and as part of a cross-functional team.

• Serve as the trusted technical advisor and day-to-day contact for assigned CCE clients following implementation.
• Manage and resolve technical queries quickly and professionally to ensure optimal service performance.
• Drive client engagement by promoting deeper adoption of CCE features and identifying growth opportunities within the client’s organisation.
• Collaborate with internal teams (Sales, Creative, Technical Support, Product) to address client needs and deliver tailored solutions.
• Monitor account health and proactively identify risks or areas for improvement.
• Conduct regular check-ins and performance reviews to ensure clients are achieving their business goals with PHMG.
• Document client feedback and contribute to continuous improvement of CCE offerings.
• Support a global client base while working core hours aligned to North America.