COMPANY OVERVIEW

At Alertive we’re driven to improve communication for critical healthcare workers and reduce the burden of administration for them. Our target user base of over 1.5 million staff in the UK treats over 1 million patients every 36 hours.

SUMMARY

We are looking for a Technical Delivery Project Manager to lead the successful implementation of the Alertive product and its associated integrations across NHS Trusts. This role is ideal for someone passionate about healthcare innovation and skilled in managing both implementation and technical integration projects.
You will work closely with NHS stakeholders and internal teams to deliver projects on time and within scope, with a strong focus on technical delivery throughout the implementation process. This includes scoping, coordinating system integrations, managing technical dependencies, and ensuring the platform is configured to meet clinical and operational needs. You will also ensure users are properly onboarded and trained to maximise the successful adoption of the Alertive platform. Strong communication and organisational skills are essential.
This is a UK-based remote role that requires occasional travel to customer sites across the country to support project delivery, along with monthly in-person company events to foster collaboration and team engagement.

TECHNICAL SKILL REQUIREMENTS:

We’re looking for a technically minded individual who can seamlessly navigate the complex nature of implementing and integrating with various healthcare systems.

• A good understanding of XML and JSON-based APIs is foundational.
• A basic understanding of relational and non-relational databases.
• Proven experience with data mapping and transformation, with the ability to clearly articulate complex transformation requirements.
• Solid understanding of secure data transfer and networking principles, including HTTPS, SFTP, and VPNs.
• A good working knowledge of key healthcare interoperability standards, particularly HL7v2 and the modern FHIR standard.
• Familiarity with NHS-specific systems is highly desirable, including experience integrating with major EPRs.
• Knowledge and experience with AWS services is a bonus.

• Communicate both technical and non-technical information to a variety of stakeholders.
• Create, update, and maintain project and technical documentation.
• Coordinate with the Alertive engineering and integration teams to define work packages, manage the integration pipeline, and create the overall process for managing technical integration projects.
• Work with NHS Trusts to scope technical integration projects.
• Lead post-implementation reviews to capture lessons learned and drive continuous improvement.
• Track project progress using appropriate systems, tools, and techniques.
• Collaborate with customers and their teams to clarify requirements, identify and escalate risks or issues, and keep projects moving forward.
• Ensure continuous development of your understanding of the product and its roadmap.
• Coordinate internal teams to ensure infrastructure is built and software delivered according to customer requirements.
• Collaborate with the customer success team to generate excitement, identify use cases and problem areas, and support planning of activities such as training, onboarding, and gathering product feedback.
• Build strong relationships with external stakeholders, including senior leaders, clinical staff, and both technical and non-technical teams.
• Facilitate clear communication between clinical, technical, and operational groups to ensure alignment.