ESSENTIAL REQUIREMENTS:

• Significant experience in the delivery of security and fire installations, including Electrical, CCTV, access control, intruder, and fire detection systems.
• Proven ability to manage technical delivery of large-scale projects, ideally totalling £5m+ per year.
• Strong knowledge of NSI Gold or similar compliance frameworks.
• Outstanding communication and coordination skills, with a proactive problem-solving approach.
• Good management skills, being able to communicate at all levels.
• Comfortable providing support across planning, engineering, logistics, and customer-facing activities.
• A full UK driving licence and flexibility to travel, including occasional overnight stays.

DESIRABLE REQUIREMENTS:

• Experience in a senior technical, contracts, or project management role within the electrical/security/fire sector.
• Familiarity with project delivery software (CRM, scheduling, job management systems).
• Experience managing subcontractors and coordinating multi-site delivery teams.
• Involvement in operational development, with a track record of process improvement.

Role accountabilities:

• Lead the technical delivery of security and fire system installations and project delivery, with responsibility for approximately £6 million of annual works.
• Ensure all projects meet NSI Gold and other applicable standards and are delivered on time, within budget, and to the highest quality.
• Support and coordinate the Planning Team to optimise scheduling and resource efficiency across installations, maintenance, and fault work.
• Work with the Helpdesk and Control Room to ensure smooth programming, system setup, connection, and monitoring.
• Oversee internal logistics including cabinet build, equipment readiness, and stock availability.
• Provide real-time technical guidance and support to engineers and subcontractors in the field.
• Collaborate with Sales and Design teams to ensure technical feasibility and effective handover from proposal to delivery.
• Carry out site visits to support engineers, verify quality of works, and engage with clients where needed.
• Identify and drive improvements to delivery processes and procedures, supporting the development of a scalable and consistent delivery model.
• Play an active role in defining the future structure and efficiency of project delivery within the business.

MAIN JOB PURPOSE:

Take full responsibility for the technical coordination and delivery of our system installations. This role is accountable for the on-time, on-budget, and fully compliant delivery of approximately £6 million in security and fire projects annually across the UK, all to NSI Gold and industry standards, while maintaining 100% customer satisfaction.
You will lead the coordination of planning, engineering, system programming, stock readiness, subcontractor support, and customer handover. As the central technical lead, you will ensure excellence across every touchpoint of the delivery process.
The role is also pivotal to the development of our operational delivery model, contributing to process improvements and strategic planning as the business scales for the future. It offers clear long-term career development in a growing company.
Although primarily office-based, this role will involve regular site visits and occasional overnight stays to support engineers, contractors, and clients.

Role accountabilities:

• Lead the technical delivery of security and fire system installations and project delivery, with responsibility for approximately £6 million of annual works.
• Ensure all projects meet NSI Gold and other applicable standards and are delivered on time, within budget, and to the highest quality.
• Support and coordinate the Planning Team to optimise scheduling and resource efficiency across installations, maintenance, and fault work.
• Work with the Helpdesk and Control Room to ensure smooth programming, system setup, connection, and monitoring.
• Oversee internal logistics including cabinet build, equipment readiness, and stock availability.
• Provide real-time technical guidance and support to engineers and subcontractors in the field.
• Collaborate with Sales and Design teams to ensure technical feasibility and effective handover from proposal to delivery.
• Carry out site visits to support engineers, verify quality of works, and engage with clients where needed.
• Identify and drive improvements to delivery processes and procedures, supporting the development of a scalable and consistent delivery model.
• Play an active role in defining the future structure and efficiency of project delivery within the business