Technical Developer/Support Specialist at Honeywell

Richmond, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Java, Troubleshooting, Customer service, CRM, Root cause analysis, Niagara framework, Sedona framework, APIs, Technical documentation, TCP/IP networking, Linux, Microsoft windows, HTML, XML, SQL

Industry

Automation Machinery Manufacturing

Description

Tridium, inventor of the Niagara Framework, is the world leader in platform software for building devices to enterprise solutions serving the markets for building control, industrial automation, energy information systems, and IoT applications. Honeywell is seeking a self-motivated and qualified professional to join our Technical/Developer Support team. The qualified candidate will have experience in troubleshooting software used in the energy, security, industrial and commercial automation industries. Experience or knowledge of Niagara/Sedona Frameworks will be a plus but not a must, training will be provided. You will report directly to the Engineering Manager and you will work out of our Richmond, VA location on a on a hybrid work schedule. Hybrid Work Schedule Note: For the first 90 days, New Hires must be prepared to work 100% onsite M-F. KEY RESPONSIBILITIES * Provide technical and developer support via phone, e-mail and remote access/diagnostics for Niagara based hardware and software solutions. * Manage priorities and document all support inquiries in the Customer Relationship Management (CRM) database in a clear and concise manner. * Follow up to ensure issue resolution and customer satisfaction. * Perform root cause analysis on support incidents. Identify and document issues and trends. * Apply software maintenance releases and updates for customers via remote access. * Provide Niagara Developer support. Assist developers in design of appliances and custom applications. Tasks involve reviewing customer code to ensure compliance with Niagara standards and practices. Help developers learn and use Niagara APIs to create the best possible design. * Create, edit and review technical documentation for new releases and new products. Create and review knowledgeable base content. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Responsibilities

Provide technical and developer support for Niagara-based hardware and software solutions via phone, email, and remote diagnostics. Manage support inquiries in the CRM, perform root cause analysis, and assist developers with custom application design and code compliance.