KEY QUALIFICATIONS

As a Technical Device Operations Coordinator you will need to be highly organized, self starting, have great time management, and extraordinary communication skills. You will need to thrive working in a collaborative and creative team environment, while also being able to work alone when the need arrises.

• Have excellent computer skills, and specific expertise with MacOS, iOS, iPadOS
• Strong knowledge of MS Office package (including word, excel)
• Strong knowledge of Quip or similar productivity software
• Strong knowledge of Slack and Slack workflow managements or similar productivity software
• Must be able to work with ambiguity in all facets of the job.
• Experience with inventory and device management logistics
• Experience with pre production planning setup, equipment prep and testing
• Experience working within security guidelines and protocols
• Knowledge in Video, Photo or Motion production workflow
• Experience with shipping and transportation logistics
• You strive to ensure a high level of consistent quality across all duties and deliverables
• Must be able to train quickly, follow procedures to the letter and exhibit the task management skills necessary to meet or exceed productivity requirements.
• Follow through with commitments on tight deadlines, which fosters mutual trust with fellow team members and internal customers.
• Have good judgment and can follow security practices and procedures
• Occasionally required to spend long periods of time at a computer screen.
• Ability to work at least 40 hours per week from the main office.
• Overtime hours may be required depending on project, with little or zero notice.
• Must be able to work independently and effectively while on production sets and remote locations
• Ability to work different shifts and schedules to support production shoots (swing and/or graveyard on occasion)
• Must be able to time manage effectively to ensure deadlines, schedules, as well as meetings are not missed

DESCRIPTION

As a member on the Technical Device Management team, you will play a critical role in supporting the team to create marketing and training content for Client’s released and unreleased products.

• Provide device support to TDMs during the entire production lifecycle
• Provide clarity on usage scenarios, device and app behaviors
• Manage device logistics and shipments of unreleased products around the world
• Provide screen captures, data management, and content support on devices
• Create and load screens on our devices, as needed
• Follow security protocols and make sure our devices and IP are not exposed
• Request and prepare inventory of products prior to a shoot
• Willingness to go above and beyond
• Maintain industry knowledge on current industry solutions available, video production / photography and technology trends.
• Assist the manager and TDMs in scheduling, prioritizing and tracking internal technical assignments and project details
• Assist Lead TDM’s on projects and provide support to TDM project teams
• Ability to liaise and collaborate with managers, TDMs and producers/project managers
• Occasional multiple overnight stays for destination shoots and airline travel.
• Develop and maintain positive working relationships with all internal and external teams
• On occasion will be asked to stand in for test shoots.
• Willingness to go above and beyond

Education & Experience

• Bachelor’s or equivalent degree preferred in relevant subject to role
• At least 1 to 3 years working in a production role ideally at an agency, commercial production company, or in-house marketing communications or creative services department.
• Client expert or Genius experience a plus

Additional Requirements

• Ability to lift 45 pounds, to load and unload equipment needed for production.
• Must have a drivers license and access to reliable transport in the Bay Area to be able to respond to varied and changing production needs.
• May be required to travel domestically, and occasionally internationally, for shoots.
• Must have valid passport with expiration date minimum of two years from hire date
• Must be able to time manage effectively to ensure deadlines, schedules, as well as meetings are not missed

TB_E

• Provide device support to TDMs during the entire production lifecycle
• Provide clarity on usage scenarios, device and app behaviors
• Manage device logistics and shipments of unreleased products around the world
• Provide screen captures, data management, and content support on devices
• Create and load screens on our devices, as needed
• Follow security protocols and make sure our devices and IP are not exposed
• Request and prepare inventory of products prior to a shoot
• Willingness to go above and beyond
• Maintain industry knowledge on current industry solutions available, video production / photography and technology trends.
• Assist the manager and TDMs in scheduling, prioritizing and tracking internal technical assignments and project details
• Assist Lead TDM’s on projects and provide support to TDM project teams
• Ability to liaise and collaborate with managers, TDMs and producers/project managers
• Occasional multiple overnight stays for destination shoots and airline travel.
• Develop and maintain positive working relationships with all internal and external teams
• On occasion will be asked to stand in for test shoots.
• Willingness to go above and beyon