Technical Documentation Specialist at Inbox Business Technologies

Lahore, Punjab, Pakistan -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Documentation, Jira Service Management, ITSM, Solution Design Documents, User Guides, Operational Manuals, Workflows, System Architecture, Training Materials, Confluence, SharePoint, ITSM Tools, Written Communication, Information Organization, ITIL

Industry

IT Services and IT Consulting

Description

Inbox Business Technologies is seeking a detail-oriented Technical Documentation Specialist to develop accurate, structured, and standardized documentation for Jira Service Management and ITSM implementations. The ideal candidate will work closely with consultants, QA teams, and delivery stakeholders to ensure all configurations, workflows, and architectural decisions are clearly documented and aligned with ITSM best practices. Employment Type: Full-time employment Responsibilities Prepare detailed Solution Design Documents (SDDs) Develop User Guides, SOPs, and Operational Manuals Document workflows, configurations, automations, and system architecture Create training materials to support user onboarding and adoption Maintain structured, version-controlled documentation repositories Collaborate with consultants and QA teams to ensure documentation reflects final implementations Ensure alignment with ITSM standards and delivery governance frameworks Continuously improve documentation templates and standards 1–2 years of experience in technical documentation or similar role BS / BSc. in Computer Science or related field Experience with documentation tools such as Confluence, SharePoint, or other cloud-based documentation platforms Familiarity with Jira or other ITSM tools Excellent written communication skills Strong formatting, structuring, and information organization capability Ability to understand technical configurations and translate them into clear documentation Strong written communication and clarity of expression High attention to detail and structured thinking Ability to translate complex technical concepts into user-friendly content Effective collaboration with technical and non-technical stakeholders Strong time management and prioritization skills Preferred Experience: Experience documenting ITSM implementations Exposure to Jira Service Management projects Understanding of ITIL or ITSM frameworks Experience with documentation tools such as Confluence, SharePoint, or other cloud-based documentation platforms Equal Opportunity & Inclusion We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy. At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.

Responsibilities

The specialist will be responsible for preparing detailed Solution Design Documents, User Guides, SOPs, and Operational Manuals for Jira Service Management and ITSM implementations. This includes documenting configurations, workflows, automations, and system architecture while ensuring alignment with ITSM best practices.