Technical Documentation & Training Assistant at WinAir

London, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Writing, Instructional Design, Communication, Project Management, Creativity, Customer Focus, Attention to Detail, Collaboration

Industry

Software Development

Description

Company Description Company Profile In the mid-1980s, WinAir’s founders, Bert and Helen Vergeer, recognized the inefficiencies in aviation maintenance, which relied heavily on paper-based processes. Their vision led to the development of AV-BASE, one of the first digital aviation record-keeping and inventory management systems. Today, WinAir is a fully browser-based solution, used in more than 30 countries. As it celebrates over 35 years in operation, WinAir remains the longest-standing aviation management software provider, continuously innovating to support clients worldwide. With a legacy built on reliability, adaptability, and industry expertise, WinAir continues to shape the future of aviation maintenance management. Vision Statement To be the global standard in aviation software—powering safe, efficient, and connected operations through innovation, dependability, and passion. Mission Statement We deliver intuitive, reliable aviation software that empowers operators and maintenance teams to work smarter. By combining deep industry knowledge with cutting-edge technology, we streamline operations, ensure compliance, and help our clients keep aircraft flying safely and efficiently. Our Values Curiosity – A drive to explore, learn, and innovate by asking questions and seeking better solutions. Collaboration – Working together openly and respectfully to achieve shared goals and create stronger outcomes. Dependability – Being reliable, consistent, and accountable in delivering on promises and responsibilities. Efficiency – Maximizing productivity and resources by working smart, staying organized, and reducing waste. Passion – Bringing energy, enthusiasm, and dedication to everything we do, inspiring others through commitment. Job Description The Technical Documentation and Training Assistant will be primarily responsible for supporting the creation, organization, and maintenance of WinAir’s technical documentation and training materials. They will assist in developing clear and engaging content that helps customers and team members effectively understand and use the WinAir system. Working closely with the Documentation, Training, and Support teams, this individual will help ensure that all learning and reference materials are consistent, accurate, and aligned with current product functionality. This is an entry-level to intermediate position that offers an opportunity to develop skills in both technical communication and instructional design within a collaborative software environment. A passion for learning, attention to detail, and strong organizational abilities will be key to success in this role. The Technical Documentation and Training Assistant may also be required to perform other related duties as assigned to support departmental and organizational objectives. Documentation & Technical Writing Collaborate with subject matter experts (SMEs) to gather information and translate technical concepts into clear, concise content. Review and edit existing materials to ensure consistency in tone, style, and formatting across all documents. Manage version control and documentation updates in alignment with product releases. Create visual aids such as flowcharts, diagrams, and screenshots to enhance clarity. Maintain an internal knowledge base and assist with onboarding documentation. Ensure documentation aligns with company standards and accessibility guidelines. Develop and maintain comprehensive documentation, including user guides, API references, release notes, and training materials. Training & Support Enablement Assist in designing and updating training materials, including presentations, e-learning modules, and quick reference guides. Support the delivery of virtual training sessions for customers and internal staff. Collaborate with the Support team to identify recurring customer challenges and proactively address them through updated documentation or training. Apply adult learning principles and instructional design best practices to create engaging, effective learning experiences. Contribute to onboarding programs for new team members and help maintain alignment between training and support resources. Qualifications Education & Experience Diploma or degree in Technical Communication, Education, Instructional Design, Computer Science, Aviation, or a related field. 2+ years of experience in technical writing, instructional design, or software training, preferably in a SaaS or aviation context. Proficient with Microsoft Suite, Adobe InDesign, SolidWorks Composer, and OBS Studio. Experience with documentation tools and e-learning. Experience working with Atlassian products (Jira and Confluence) would be beneficial but not required. Skills & Aptitudes Exceptional written and verbal communication skills. Strong organizational and project management abilities. Ability to simplify complex technical concepts for diverse audiences. Creativity in designing engaging and interactive learning content. Customer-focused mindset with a commitment to continuous improvement. Environment & Physical Candidate must reside in Ontario, Canada Work in a fast-paced environment with changing priorities Be able to work remotely and on-site upon request Be able to sit for prolonged periods Additional Information Why Work for Us? We offer a competitive compensation package based on experience and a proven track record of success relative to the deliverables of the role. Benefits offered at WinAir include extended healthcare, dental, EAP, RRSP matching, etc. We are also proud to offer a flexible work schedule, including "Summer Friday hours" maximizing good work-life balance, different social committee events, and quarterly Town Hall meetings to foster teamwork and a strong, long-lasting work relationship. Do you want to hear more about what we can offer? Why not check out our website and see what is available? We are hiring for different roles and would love to hear from qualified individuals like yourself! To Apply Please submit your resume and a detailed cover letter explaining your experience, knowledge, and ability towards this career path, and why we need to speak with you. Thank you in advance for your interest. Only those candidates selected for an interview will be contacted. If you require any accommodation at any point of recruitment process, please let us know.

Responsibilities

The Technical Documentation and Training Assistant will support the creation, organization, and maintenance of technical documentation and training materials. They will collaborate with various teams to ensure that all materials are accurate and aligned with current product functionality.