THE OPPORTUNITY

At Tradebyte, we work with the biggest players in e-commerce - from trendsetting fashion brands to major online retailers. Our goal is to create a workplace where everyone feels valued, supported, and empowered.
We offer flexible work schedules, professional development opportunities, and a real commitment to work-life balance. We embrace diverse perspectives and ensure that every voice is heard and respected, because you’re unique and that matters to us.
As we continue to grow, we’re looking for new colleagues who share our passion. Love what you do - do what you love. Join Tradebyte, an independent company within the Zalando Group

ABOUT THE ROLE

The Technical Editor for Customer Knowledge Base Management will oversee the creation, curation, and maintenance of high-quality educational content tailored to customer needs. This role ensures that knowledge articles and other educational resources are clear, engaging, and effective, empowering customers to navigate and utilize products efficiently.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

Knowledge Base Support: Content Creation, Write, edit, and standardize knowledge base articles to ensure clarity, accuracy, and consistency.
Content Lifecycle: Oversee the content lifecycle, from initial drafting and review to publishing, updating, and archiving.
Metadata Optimization: Implement SEO principles and metadata tagging to improve content searchability.
Educational Resource Development: Develop a variety of formats (e.g., step-by-step guides, video tutorials, decision trees, …) tailored to diverse learning styles.
Standards and Governance: Define editorial standards and guidelines for the knowledge base, ensuring consistency across all content.
Maintain adherence to branding, tone, and voice policies.
Collaboration and Stakeholder Engagement: Work closely with Customer Operations Managers, product teams, and success teams to ensure alignment of knowledge content with customer needs.