Technical Enablement Senior Program Manager - London at neo4jcom

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Enablement, Curriculum Development, Stakeholder Management, Program Management, Project Management, Facilitation, Communication, Data Analysis, Learning Management Systems, Adult Learning Theory, Instructional Design, Technical Pedagogy, Certification Programs, Technical Training, Problem Solving, Cross-Functional Collaboration

Industry

Software Development

Description

About Neo4j: Neo4j is the leader in Graph Database & Analytics, helping organizations uncover hidden patterns and relationships across billions of data connections deeply, easily, and quickly. Customers use Neo4j to gain a deeper understanding of their business and reveal new ways of solving their most pressing problems. Over 84% of Fortune 100 companies use Neo4j, along with a vibrant community of 250,000+ developers, data scientists, and architects across the globe. At Neo4j, we’re proud to build the technology that powers breakthrough solutions for our customers. These solutions have helped NASA get to Mars two years earlier, broke the Panama Papers for the ICIJ, and are helping Transport for London to cut congestion by 10% and save $750M a year. Some of our other notable customers include Intuit, Lockheed Martin, Novartis, UBS, and Walmart. Neo4j experienced rapid growth this year as organizations looking to deploy generative AI (GenAI) recognized graph databases as essential for improving it’s accuracy, transparency, and explainability. Growth was further fueled by enterprise demand for Neo4j’s cloud offering and partnerships with leading cloud hyperscalers and ecosystem leaders. Learn more at neo4j.com and follow us on LinkedIn. Our Vision: At Neo4j, we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. As the Senior Program Manager of Technical Enablement, you will own the planning, execution, and continuous improvement of technical enablement programs across three key audiences: internal technical teams, our partner ecosystem, and our customer community. You’ll collaborate closely with Graph Academy (which owns content and curriculum), subject matter experts across Product, Engineering, and Solutions, and go-to-market teams (Field Engineering, Solutions Engineering, Professional Services, and Support) to translate content into effective, engaging, and scalable enablement programs. Your mission is to drive practitioner-level competence — not just awareness — across audiences by developing structured onboarding, upskilling, and certification programs. You’ll be a program owner, stakeholder wrangler, and execution driver. Key Responsibilities Program & Curriculum Management: Design and own enablement programs (bootcamps, workshops, labs, virtual training, certification tracks) that leverage content from Graph Academy, tailored for internal, partner, and customer audiences. Translate curriculum into structured program flows, including sequencing, prerequisites, assessments, and progression paths (e.g., Beginner → Intermediate → Practitioner → Expert). Manage the enablement calendar, including program launches, updates, and refresh cycles. Onboarding & Continuous Learning: Lead technical onboarding for new hires (e.g., Solutions Engineers, Field Engineers, Services Engineers) to accelerate time to productivity. Develop and maintain an “everboarding” roadmap for continuous learning — ensuring all technical staff stay current with product updates, architectural patterns, and best practices. Create and curate enablement assets (labs, guides, playbooks) in collaboration with SMEs and Graph Academy. Ensure internal enablement curricula evolve in step with product and architecture advancements. Stakeholder Engagement & Cross-Functional Alignment: Partner with Field Engineering, Solutions Engineering, Services, Support, and Product teams to identify challenges, skill gaps, and enablement needs. Gather feedback and continuously iterate on enablement offerings. Align with leadership on priorities, resource trade-offs, and program roadmaps. Act as a liaison between subject matter experts and delivery teams to ensure curriculum accuracy, relevance, and technical depth. Metrics, Measurement & Continuous Improvement: Define and track key enablement KPIs such as time-to-proficiency, assessment scores, certification pass rates, program adoption, attendance, and stakeholder satisfaction. Conduct retrospectives and root-cause analyses to identify improvement opportunities. Produce dashboards and reports for senior leadership, using data to refine future enablement cycles. Technical Fluency & Facilitation: Maintain hands-on technical depth to review content, challenge assumptions, and engage meaningfully with SMEs. Facilitate or co-facilitate training sessions, workshops, and lab walkthroughs. Stress-test curriculum to ensure it’s practical, applied, and reflective of real-world use cases. Leadership, Initiative & Execution: Operate autonomously — identify gaps, propose solutions, and drive execution with minimal direction. Be resourceful and proactive in navigating constraints, resolving conflicts, and unblocking dependencies. Foster a culture of learning, feedback, and continuous improvement across the technical organization. Required Qualifications & Skills 7+ years of experience in technical enablement, technical training, curriculum development, or related roles (e.g., Solution Engineering, Developer Advocacy, Technical Sales Enablement). Demonstrated success in designing, launching, and iterating multi-persona enablement programs. Strong program and project management skills — comfortable managing multiple concurrent initiatives. Excellent facilitation, presentation, coaching, and communication abilities — capable of simplifying complex technical topics. Proven stakeholder management skills, with experience engaging senior leaders and cross-functional teams. Familiarity with learning management systems (LMS), authoring tools, content repositories, and collaboration platforms (e.g., Confluence, SharePoint). Data-driven mindset — ability to define, measure, and analyze metrics to inform decisions. High ownership and initiative — a hands-on, “get-things-done” approach. Experience managing certification, accreditation, or assessment programs is a strong plus. Prior experience in Solutions Engineering, Presales, Professional Services, or Consulting is highly desirable. Knowledge of adult learning theory, instructional design, and technical pedagogy best practices. Why Join Neo4j? Neo4j is, without question, the most popular graph database in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Neo4j. Neo4j is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital, Neo4j has raised over $600M in funding and is currently valued at over $2Bn. This puts Neo4j among the most well-funded database companies in history. 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j. Examples include Boston Scientific, BT Group, Caterpillar, Cisco, Comcast, Department for Education UK, eBay, NBC News, Novo Nordisk, Worldline, and others. Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success. Countless industry awards. Massive enterprises and individual developers/data scientists love Neo4j. A strong sense of community and ecosystem is built around the platform. A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers. Neo4j was named as a Visionary in the 2023 Gartner® Magic Quadrant™ for Cloud Database Management Systems among 19 other recognized global DBMS vendors. Neo4j was also ranked as a Strong Performer among 14 top vendors in The Forrester Wave™: Vector Databases, Q3 2024. Research shows that members of underrepresented communities are less likely to apply for jobs when they don’t meet all the qualifications. If this is part of the reason you hesitate to apply, we’d encourage you to reconsider and give us the opportunity to review your application. At Neo4j, we are committed to building awareness and helping to improve these issues. One of our central objectives is to provide an inclusive, diverse, and equitable workplace for everyone to develop their potential and have a positive, career-defining experience. We look forward to receiving your application. Neo4j Values: Neo4j is a Silicon Valley company with a Swedish soul. We foster collaboration and each of us is empowered to contribute and put our innovative stamp on projects. We hire candidates who reflect the following Neo4j core values: (we)-[:VALUE]->(relationships) (we)-[:FOCUS_ON]->(userSuccess) (we)-[:THRIVE_IN]->(:Culture {type: [‘Open’, ‘Inclusive’]}) (we)-[:ASSUME]->(:Intent {direction:’Positive’}) (we)-[:WELCOME]->(:Discussions {nature: ‘IntellectuallyHonest’}) (we)-[:DELIVER_ON]->(ourCommitments) Neo4j is committed to protecting and respecting your privacy. Please read the privacy notice regarding Neo4j's recruitment process to understand how we will handle the personal data that you provide. More information at www.neo4j.com.

Responsibilities

The Senior Program Manager of Technical Enablement will design and manage enablement programs for internal teams, partners, and customers. This role involves collaborating with various teams to create structured onboarding and continuous learning pathways.