ABOUT EDGETIER

At EdgeTier, we empower customer care teams by seamlessly combining AI, automation, and human expertise. Our award-winning technology enables some of the world’s most innovative companies to deliver exceptional customer service while gaining deeper insights into their customers.
We’re on a mission to revolutionise customer service by embedding AI into every interaction, creating seamless and impactful experiences. Our cutting-edge solutions help high-volume B2C brands transform customer experiences by analysing and optimising every touchpoint.
This is an incredible opportunity, and we’d love for you to join us on this journey!
We are looking for a hands-on Engineering Manager to lead a team of developers building and maintaining Python integrations into customer support platforms. This will be an exciting role for an Engineering Manager who wants to continue doing technical work and be involved in the design and implementation of new features within our platform.

YOU WILL BE DOING:

• Working with the Implementations and Sales Engineering team to build new integrations for onboarding and existing clients.
• Meet with clients to discuss requirements for integrations build, feature requests, and resolve configuration and support issues throughout the integration setup.
• Maintain strong communication with internal and external stakeholders on expected delivery dates.
• Improve system architecture for scale.
• Facilitating sprints—running sprint start/end meetings, retrospectives, standups, and planning meetings.
• Managing team workload and prioritisation, removing blockers that arise.
• Reviewing pull requests.
• Helping unblock the team when issues arise.
• Writing code when needed.
• Making sure our Support function is correctly staffed to handle client issues/bugs.

BE ACCOUNTABLE

Take ownership of your work and do it with integrity and to the best of your ability. Be honest about the challenges faced and tackle them head-on. Whether we win or lose, we learn and grow as a team.