Technical Escalations Engineer 2 (APM) - EMEA at Datadog

Paris, Ile-de-France, France -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Expertise, Problem Solving, Customer Engagement, Distributed Systems, APM Issues, Debugging, Instrumentation Methods, Microservices, Event-Driven Architectures, Collaboration, Mentoring, Technical Support, Client-Centric Approach, Continuous Learning, Analytical Skills, Curiosity

Industry

Software Development

Description

At Datadog, we don't just support our products, we master them. As Datadog's in-house product experts, the Technical Escalation Engineering (TEE) team plays a critical role in driving our global success. We enable our customers, from the world's most innovative startups to the largest enterprises, to harness the full power of Datadog's platform, ensuring their growth, reliability, and performance. Through deep technical expertise, relentless problem-solving, and exceptional customer engagement, we educate, guide, and troubleshoot, delivering high-impact solutions that shape the customer experience. Whether through hands-on technical call, in-depth fact findings meeting, or complex investigations, we set the gold standard for technical excellence and customer advocacy. As part of our TEE team, you'll tackle the most challenging technical problems, collaborate directly with Engineering and Product to refine and evolve our platform, and mentor teams worldwide, elevating the technical bar at every level. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. The Opportunity Join a team of elite problem-solvers from diverse backgrounds, engineers, innovators, and technologists, united by a passion for tackling complex challenges the right way. We don't just fix problems, we redefine solutions. As part of the Technical Escalation Engineering (TEE) team, you'll operate at the heart of Datadog's ecosystem, working at the intersection of Technical Solutions, Engineering, Product, and our Customers. Every challenge you take on will directly impact the performance, scalability, and success of both our clients and our platform. You'll be in an environment that moves fast, challenges you daily, and rewards curiosity, ownership, and technical excellence. This is your chance to shape the future of observability and security, driving innovation, mentoring teams, and influencing product direction while witnessing your expertise make an immediate and lasting impact. If you're ready to elevate your career and push technical boundaries, this is where you belong. Datadog values people from all walks of life. We understand not everyone will meet all the below qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply. What You’ll Do: Develop deep technical expertise, continuously learn as the product evolves, and become the go-to authority in your domain. Investigate complex escalations, lead high-stakes technical calls, and drive solutions for our most critical customer challenges with urgency and precision. Run engaging office hours, deliver impactful learning sessions, and mentor the Global Support Engineering team (GSE), ensuring they're equipped to handle any challenge. Partner with Engineering and Product to proactively identify gaps, drive meaningful improvements, and advocate for customers in shaping the evolution of our platform. Become the APM expert within Technical Solutions, owning deep-dive investigations across distributed tracing, service dependencies, and instrumentation behavior. Handle escalations related to missing or partial traces, performance anomalies, broken tagging, and incorrect service representation. Partner with Engineering and Product to validate backend behavior, flag instrumentation gaps, and shape the evolution of APM tooling. Build reusable tooling, trace analysis workflows, and troubleshooting documentation to improve APM supportability at scale. Lead global enablement efforts through office hours, async deep dives, and cross-team mentorship to raise APM fluency across Solutions. Who You Are: A self-driven problem solver with an obsession for excellence and continuous learning. You thrive in ambiguity, take initiative, and push beyond expectations. A strategic thinker who defaults to a client-centric approach, proactively identifying opportunities to enhance customer experience while balancing technical feasibility. An independent, fast learner, capable of picking up new technologies, adapting to evolving priorities, and crafting innovative solutions to complex technical issues. A customer advocate, experienced in high-stakes technical support or solutions engineering, comfortable tackling difficult customer challenges, and turning problems into opportunities. A collaborator and mentor, who enjoys sharing knowledge, raising the technical bar for the team, and contributing to a culture of excellence. Deeply familiar with distributed systems and how application traces flow through microservices, queues, databases, and third-party APIs. Experienced in debugging APM issues such as missing traces, partial spans, broken service maps, or incorrect tag propagation. Comfortable working with tracing libraries, instrumentation methods (manual, auto-instrumentation), and integrations across multiple languages like Java, Proxy and Cpp. Confident interpreting graphs, span metadata, service performance metrics (latency, errors, throughput), and trace sampling behavior. Familiar with microservices, monoliths, and event-driven architectures, understanding their impact on observability. Curious, analytical, and excited to help customers improve their app performance visibility and root cause identification. Bonus points Computer Science or Engineering majors Experienced in using Zendesk, Jira, Confluence, or similar softwares. Benefits and Growth: Generous and competitive global and US benefits New hire stock equity (RSUs) and employee stock purchase plan Continuous career development and pathing opportunities Product training to develop an in-depth understanding of our product and space Best in breed onboarding Internal mentor and buddy program cross-departmentally Friendly and inclusive workplace culture About Datadog: Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers’ entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Responsibilities

Develop deep technical expertise and investigate complex escalations to drive solutions for critical customer challenges. Collaborate with Engineering and Product to identify gaps and advocate for customers in shaping the evolution of the platform.