Technical Expert at Telstra

, New Territories, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Centre Operation, Security Knowledge, Coordination Skills, Troubleshooting, Preventive Maintenance, Root-cause Analysis, Continuous Improvement, Communication, Team Player

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 19 Jan 2026 11:59pm Job Title Technical Expert Job Summary Job Description Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice. Focus of the Role The Technical Expert is responsible for ensuring the reliability, security, and operational excellence of data centre facilities and associated network infrastructure. Mature and work independently with strong coordination skills to manage critical operations, security uplift initiatives, and cross‑functional collaboration. The position also requires coordination among team for alignment with international security standards such as ISO 27001 and Telstra’s security expectations, while maintaining service levels and operational resilience. What We Offer Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Other exciting applicable country-specific benefits to be shared as you progress. What You’ll Do Operations & Reliability Oversee day‑to‑day technical operations for Hong Kong data centre sites, ensuring compliance with SLAs and uptime targets. Coordinate troubleshooting for cross‑connects and other connectivity issues impacting service delivery. Support preventive and corrective maintenance, root‑cause analysis, and continuous improvement initiatives. Security & Compliance Virtually coordinate security uplift projects for Telstra across international network sites, ensuring alignment with Telstra’s expected security standards. Implement and maintain physical and logical security protocols, including access control, CCTV, visitor management, and vulnerability mitigation. Ensure compliance with frameworks such as ISO 27001, PCI DSS, and Telstra’s internal security requirements. Coordination & Stakeholder Engagement Act as a liaison with the wider team and external partners to ensure seamless execution of projects and operational tasks. Align all activities with agreed SLAs and Telstra’s security benchmarks. Provide clear communication and reporting to stakeholders on progress, risks, and performance metrics. Working across team – Network Operational Center, customer services Shift Coverage Only at special scenario, support participation in 7×24 shift coverage to maintain operational continuity and rapid incident response. About You Good written and speaking communication in English and Cantonese Team player Data Centre Operation 5 years experiences in data centre operational works Holder of Certified Data Centre Professional is preferred Security Knowledge Comprehensive understanding of physical security measures and threat mitigation relevant to data centre environments. Ability to implement security standard to wider team. Familiarity with physical security frameworks such as ISO 27001, PCI DSS We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you. When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application. We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process. We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

The Technical Expert is responsible for ensuring the reliability, security, and operational excellence of data centre facilities and network infrastructure. This includes overseeing daily operations, coordinating security projects, and ensuring compliance with international security standards.