Technical Field Engineer at Unisys - Dubai

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

30 Aug, 26

Salary

0.0

Posted On

01 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hardware Maintenance, System Troubleshooting, SLA Management, Preventive Maintenance, Networking, Database Management, Incident Response, Technical Support, IMAC Activities, Electrical Drawing, Mechanical Drawing, Interpersonal Skills, Critical Thinking, Customer Relationship Management, Ticketing Tools, Field Engineering

Industry

IT Services and IT Consulting

Description

What success looks like in this role: Round the clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements Create / update and track ticket in ticketing tool to closure observing SLA commitments Escalate when necessary in accordance to escalation matrix Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems. Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System. Liaise and work closely with customer to address service concerns and to solve technical problems. Work with technical team to resolve more advanced issues when necessary Perform Install / Move / Add / Change (IMAC) activities as tasked Ensure all material are properly documented and handed over during shift changes Perform any ad-hoc duties as assigned ·Build sustainable relationships and engage customers by taking the extra mile Job Requirements ·Higher NITEC in Electrical, Electronics, IT or equivalent ·Singapore Citizen or PR preferred Relevant experience in IT system support and hardware maintenance Experience in electrical/mechanical drawing, service/repair manuals and or diagrams will be added advantage Basic knowledge in Networking and Database management will be added advantage Airport operations background will be added advantage Strong communication and interpersonal skills. Self-starter, self-motivated and critical thinker who embraces challenges Ability to work responsibly, independently and in a team Able to interact with all levels of people and work under stress Training will be provided Reporting locations: Woodlands RTS or Changi Airport. Ability to travel to other sites during shift may be required. Working hours Rotating 12 hrs shift or as assigned. Shift pattern: 3 Days work shift followed by 2 days rest, 2 Days work shift followed by 3 days rest 2 Months day shift, followed by 2 months night shift You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years’ experience in area of responsibility Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here. Unisys is a global technology solutions company that powers breakthroughs for the world’s leading organizations. Our solutions – cloud, AI, digital workplace, logistics and enterprise computing – help our clients challenge the status quo and unlock their full potential. To learn how we have been helping clients push what’s possible for more than 150 years, visit unisys.com and follow us on LinkedIn. https://www.unisys.com/unisys-legal/recruiting Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities/ Females/ Veterans/ Individuals with Disabilities/ Sexual Orientation/ Gender Identity

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Responsibilities

Responsible for round-the-clock monitoring, maintenance, and troubleshooting of system hardware and software to ensure uptime according to SLA commitments. This includes performing preventive maintenance, resolving incidents onsite, and coordinating with third-party suppliers.